White House Black Market

"Jay Jay was beyond helpful! I was so stressed shopping for a dress for a wedding I am going to so I decided to stop at this store. Jay Jay picked out a ton of dresses that would go with my figure. I love the dress we picked out. This place is pricy but worth it. Thank you Jay Jay!"

"If I could give it one star I would. I walked in with my boyfriend (who’s a darker skin tone) because a skirt caught my eye. As we were looking the the skirt, the worker (she was a white female) ran twords us - MID CONVERSATION WITH ANOTHER CLIENT- and asked us what we were doing. She got extremely close to us and wouldn’t move away from us until we left the store. I immediately saw the discomfort in my boyfriends face and got out of there as soon as possible. For my first time there, it truly was an experience I would much rather forget. Safe to say I will not be shopping with this company ever."

"I always have the best experiences with Leslie Ann. She seems to know exactly what I like and when I ask, she honestly helps me decide what looks the best on me. She works exceptionally hard on getting different sizes that I need when I’m in the changing room and over half the time I always buy what she has hung up for me, opposed to what I choose. Ha. Leslie is absolutely wonderful ! She makes shopping at WHBM so fun and enjoyable and I have sent my family there to buy me birthday gifts, knowing I can trust her judgment on anything she chooses for me."

"I’m giving 1 star only because I’m forced to! I never thought I would experience such low customer service at a high end store! I will never shop here again. I purchased a black jumpsuit to attend my girlfriends 40th Birthday Party. I got dressed and drove 30 minutes to the venue. When I got out of my car my friend said I think there’s a hole in the back of your outfit. The threads were so poorly sewn, there was a 2” hole in the back. I was furious!!! I had to drive back home to change! Missing more than half of my girlfriend’s 40th Birthday Celebration! Next day I went straight to the WHBM location in The Cherry Hill Mall where the item was originally purchased. Leslie Ann explained to be I could not return the item because it was worn! Seriously!!! I immediately called customer service and explained the situation and asked if a phone call could be made to the store to speak with Leslie Ann. Customer Service had no problem making the phone call. After the phone call ended with customer service and Leslie Ann, Leslie said she was going to make a one time exception. Really!!! Thanks Leslie for taking back your defective piece of clothing with an attitude!!! I will never again shop here!!!"

"Went to the Cherry Hill Mall location in New Jersey to buy dresses for my daughter and her team for Women’s Henley Regatta located in Oxfordshire, England, what was supposed to be fun experience, ended being a nightmare! First, I bought 2 different dresses styles for my daughter to try on in 2 different sizes for a totally of 4 dresses. When she decided on what dress she liked, I kept those two and I returned the other dress dress style only to find out that they charge me for me for three of the same dress and only one of the dress I needed to return. At first they were reluctant to return the dress at all, but they finally they did return the dress. I needed to purchase 5 more dress, but wasn’t sure on the sizes, so I ended up purchasing different sizes in the same dress online ( I ended up with 11 dresses total, but knew I would only be keeping six) The dresses were delivered to my home on a Monday, which I opened up and hung on hangers. Tuesday, we had a try on session with the remaining girls to pick out the correct sizes and on Wednesday, I went back to the Cherry Hill Mall location in New Jersey to return the 5 dresses I didn’t need. They would only return 4 of the dresses, because one dress had a price tag held on the white thread and it had a stain on the front. Shame on me for not checking the garment, when I opened it....When I went to return it, the manager refused to return the dress, and I tried to explain to her that the dress came like that and she said “ I’ve been here for 7 years and I know that we would never put the tag on like this”. Again, I tried to explain to her that the dress came this way, and with out directly calling me a liar, that is basically what she did! I told her you know what, you can keep the dress I can’t return and she said I should keep it because she can’t resell it and I might want to wear it! Really?! It has a big stain on it and I kept 6 other dresses! I told her really I don’t want it, I have all of the dresses I need and the company can keep the stained dress they sent me! I told her I will never shop in the store again! Nor will I shop in any store that is owned by the parent company and I will make sure to tell my experience to everyone I know!"