francesca's

"Called with a question. Very condescending and rude response from employee. I was trying to order for in-store pickup and wanted to find out if they had the dress in stock so that if it didn’t fit, I could exchange with a different size. She interrupted to ask (very judgmentally) why I couldn’t just come to the store and buy it there. I explained I’m working at the moment and if it’s in stock but if there’s only one left or something, I don’t want it to sell out before I could get there. She sighed as if my question was the biggest inconvenience and asked what the dress was, so I told her the name and had just started to describe it when she interrupted me and asked for a description (which I had already started to do) since she said they can’t look up the name/item number from the store. Turns out it’s not even in-stock, which is understandable. She went on to patronizingly explain how ship-to-store works and how different stores have different merchandise and was constantly talking over me when I tried to tell her I understood. I’m not five years old, I know how retail works, but since she had repeatedly asked me why I couldn’t just come buy it in the store, I had assumed that meant it was likely already in the store, especially since my question was about whether it was in stock in the first place, but she had interrupted me to ask why I couldn’t just come in. And even when I had explained, she continuously asked me why I couldn’t just come in to buy it. Why would she press so hard to have me come to the store to buy it if there’s a good chance they wouldn’t have it? I worked retail when I was in high school/college and I definitely know how frustrating it can be, but I don’t understand how a simple question about whether an item is in stock could warrant such a rude and condescending response… Edit to add: called the Whitehall location after this. The woman there was unbelievably nice and went far above and beyond what I ever would have expected. She was able to look up the dress online (contrary to what the woman from this Center Valley location told me, so apparently that was a lie) and even had me text her a picture to make sure she had the exact color I was talking about. Again, way above and beyond, never would have expected such a kind gesture!!! It was out of stock at that location, too, but she went out of her way to suggest a different location that would probably have it in stock. Please visit the Whitehall location! Don’t even waste your time in the Center Valley location!"

"Rude customer service. Ignoring me and my friends. Was going to buy something but I didn’t. I will not even look at the store when I walk by again."

"Was just there on 3/14/2020 around 2:30pm. One of the workers asked loudly to the other coworker “is so and so still in quarantine or should I take her off the schedule completely?!” It was very inappropriate to shout that so everyone in the store could hear. Someone did let the coworker know that it was unwise to say something like that out loud for everyone to hear, and the girl worker who asked the question just rolled her eyes."

"I have a wonderful experience every time I am in this store. Every staff member I’ve come across goes above and beyond to be friendly and helpful. Highly recommended!!"

"The clothing options are fabulous! The employees were so helpful, without being pushy, and they were more than willing to get you another size, or give an opinion if wanted. I will be back again for sure!"