Ward B. Burnside & Co.

"Have had 3 experiences with Ward B Burnside. First two were in 2020 and earlier in 2022. Both were friendly, professional, and timely in relation to non emergency minor repairs (outdoor pipe and leaky sink). Third experience tonight was terrible. We needed emergency service (valve broken requiring water to whole house shut off). We called after hours around 645pm. The coordinator was great and friendly and helpful, mentioning they would have a tech call us. The tech called my wife 20 min later and after she described the problem, he condescendingly said we “botched” a DYI fix but did not agree to come out thus not helping us. It’s fine if unavailable but we don’t need the attitude especially as repeat customers and obviously we know there was an issue hence us calling. It’s a shame because we’d rather support local businesses than big brands, but the unnecessary tech treatment is a dealbreaker for ever recommending this company or using them again."

"We had an issue with the leak of the PRV located in the meter pit outside our of townhome. Burnside was professional and has done an excellent job on the repair in a timely fashion. Even though they accidentally broke the yoke assembly when they were trying to replace the PRV, it only took them 4 business days to get the part and have it installed. They were nice enough to hook us up with our neighbor's faucet so that we have water to use when we are waiting for the part to arrive. The total bill was $2,290 for the labor and the parts combined. Will post the breakdown later. The staff in the office is nice. They prefer phone calls rather than email communication, which is an old-school approach that I would respect. Echoing some other reviews up there, If you have an urgent need for a quality service without much concern over the cost, please consider Burnside for any of your plumbing issues."

"We initially used them to fix a sewer pipe leak. They got the job done, but they were very messy. We are renovating our bathroom ourselves, and we called to ask them to help install the shower valve. We attempted ourselves but still had a small leak, so we decided to seek a professional. I was put off by how rude they were, calling it a mess (it's not a mess), and telling me they'd have to charge me $130 to come look at it first and that it would likely cost a total of $500 (without looking at it). I was definitely put off at how condescending both the receptionist was as well as the plumber that I talked to. Will not go back to them."

"Called late in the evening and a person (not automated message) answered the phone. She was professional and told me a technician will follow up the next business day. The following morning, an officer called and scheduled for early morning fix for my garbage disposal. The technician was friendly and professional. He also provided some tips for future issues. I am very happy with their service."

"Called to have a leaking pipe fixed. Servicemen came out to look at leaking pipe for 5 minutes and said they unable to fix it. Received in the mail a week later for a $120 invoice. Charges were never discussed prior to receiving this invoice. Called to discuss about this charge and person on the phone was very rude. Did not offer up any explanation on why a 5 minute look at a pipe that they did nothing about costs $120. Highly would NOT recommend this company. Good riddance indeed."