Joseph Jacob Jewelers

"Vice President Scott was amazing every step of the way with our engagement ring! He brought me the ring of our dreams and at the most brilliant pricing! We are absolutely customers for life!"

"My boyfriend gifted me with the most beautiful oval gold diamond earrings for Christmas this year from Joseph Jacob Jewelers in Moorestown. This was the same jeweler from whom he purchased a unique birthstone necklace for me a few years ago. Their pieces are distinctive and unique -not the typical cookie cutter styles found elsewhere. When I opened my new earrings, I noticed the closure on the one earring was broken and did not work. I was worried about going back to the jewelers because I didn’t want to experience any issues with asking for an exchange. What I found to be more valuable than their jewelry quality, was their exceptional service. We went to the store shortly after Christmas to see what could be done. We were fortunate meet with Scott in the store, who also happens to be the Vice President of Joseph Jacob Jewelers. He was the one who had assisted my boyfriend in the selection of the earrings. Scott was extremely accommodating and reassuring. Even though he did not have the exact pair to exchange, he offered us a more valuable pair of round diamond hoop earrings with a lock-type closure. This was so generous of him and the earrings were gorgeous, as well. I was concerned that these might be too heavy for my ears. He was very flexible and offered that I wear them a few days with the option of bringing them back if they irritated my sensitive ears. After a few days, I did find them to be too heavy. I called him to ask if he could try to find the same oval pair I had initially been gifted. Scott called all of their store locations to find the exact same pair of oval diamond earrings -and he did! He drove all the way out to an Allentown location in the snow one weekend to get them for me and brought them back to the Moorestown location! I was so thrilled to have a brand new pair of my original earrings, which were the right size and weight! When I came in to pick them up, Scott gave me time to try them on to make sure they were to my liking and that the closures were working properly. To say that their customer service is exceptional is an understatement. We will always be customers of Scott and Joseph Jacob Jewelers in Moorestown Mall after this. This entire scenario was nothing but a positive experience. I highly recommend this store to those looking for that personal touch and quality jewelry."

"Couldn’t have asked for a better engagement ring shopping experience. The team at the Moorestown store really worked to understand what we were looking for and delivered. Process was smooth and seamless. We got a custom piece and they kept us updated every step of the way. Highly recommend!"

"My husband and I were killing time walking through the mall the Saturday before Christmas Eve and decided to window shop at Joseph Jacob Jewelers. Scott, the store VP, and his staff were wonderful. It was towards the end of the day and I know they were all probably tired and sick of Christmas shoppers but Scott took the time to show us new pieces that had just arrived that day. They had a great sale that enabled us to purchase a new wedding band for my husband (the original was lost at the beach) and an upgraded diamond for my wedding band. So much for just window shopping but their service was exceptional and the value and shopping experience for us was phenomenal! They do custom jewelry so we plan to use them in the future as well. Thank you, Scott and Team!"