North Laurel Transmission Laurel, MD 20723

"Got us in right away and fixed our transmission. We are from out of state and needed to get back on the road and Chris kept us on schedule. Our truck runs great and made the 2500 mile trip back home with zero problems."

"Sharing this again because they deleted the review previously. I can only imagine they've deleted others as well. Went into NLT a while back for a vehicle inspection. My vehicle had a brake light that I wasn't sure if I could replace the bulbs individually, or if the whole assembly had to be swapped out. Told Chris my concern with this, brought my own bulbs with me, and asked them to replace the bulbs during the inspection. Fast forward to picking up the car and they tell me it was indeed a whole assembly that needed to be swapped out instead of the individual bulbs, and they had already done it. I NEVER asked them to replace the assembly, because I could have done that myself after confirming whether the bulbs could be swapped out or not. Went back and forth with Chris about this for five-ten minutes because it is ILLEGAL to perform something like that without notification/consent from the customer first (ironic note: when I came back to get a refund for them swapping the assembly, Chris was on the phone with another customer telling them about a repair they needed the authorization for). He finally admitted that they should have notified/asked me before the replacement, but would not refund me the full cost. I later filed with the District Attorney's office to help with the refund, although they can not force that. However, what I found interesting is that Chris' claims of what happened were complete and total lies stating the exact opposite of what they did at NLT. He claimed I asked for the assembly replacement and that they did in fact call me to inform me they were doing so, both of which are complete lies to cover his own behind. TLDR: NLT will do things without customer authorization and bill them for it, then deny a full refund, which is an extremely illegal business practice. The owner, Chris, will even lie straight to your face and tell you they did the right thing. Avoid this place to avoid paying unnecessary costs that shouldn't have even been brought up."

"For 20 years, North Laurel Transmission is the only place I go to get my BMW fixed. They fix every thing on the car including the transmission. I have tried other places and even the BMW dealership and I was not satisfied with the quality of service or the price. Chris & his team always provide great service, treat their customers as priority at a fair price. Choose North Laurel Transmission, you won't be disappointed!!! Seth"

"I recently had my 2014 Ford Focus transmission repaired at North Laurel Transmission, Inc., and I was very pleased with the service I received. Chris, the mechanic who worked on my car, was very knowledgeable and explained the problem to me in a way that I could understand. He also gave me several options for how to fix the problem, and he was very honest about the cost of each option. I decided to have Chris repair my transmission, and he did a great job. My car is now running like new, and I am very happy with the service I received from North Laurel Transmission, Inc. I would definitely recommend this shop to anyone who needs transmission repair. Here are some of the things I appreciated about my experience at North Laurel Transmission, Inc.: - Chris was very knowledgeable about cars and transmissions. - He explained the problem to me in a way that I could understand. - He gave me several options for how to fix the problem, and he was very honest about the cost of each option. - He did a great job repairing my transmission. - My car is now running like new. I would highly recommend North Laurel Transmission, Inc. to anyone who needs transmission repair."

"Reading the reviews helped me out, Thank you! Although I have a personal mechanic that I appreciate a lot! However, he keeps your car for a very long time. I needed to find service with full staff and could complete the service in decent time. I dropped my car off there on Thursday. I forget the boss name, but he put the order in for my car. The part arrived on Monday and they called me to come pick up my car on Weds!!! I'm thrilled!! Pray all works out with my car! Thank you so much for Providing kind and professional service!"