Sally Beauty,

628 Marketplace Dr, Bel Air, MD 21014, United States

"Normally I shop at the Sally’s in Aberdeen but this one is closer to home. I came in knowing exactly what I needed was greeted and told the sale. I noticed I forgot my purse in the car. I handed my items to the cashier, told her I needed to run to my car and would be right back. When I returned, I retrieved my items continued you shopping only to hear they had contacted security, you could hear the message being played through the store asking about suspicious activity. I hear the white woman at the cash register on the phone with the company and after I checked out, I could heard the Asian woman on the phone telling the company there was no threat. When I confronted the cashier about it, she said it was a routine alarm that went off to check on them. If that’s the case I find it interesting that it’s only their store in the shopping plaza and not at the other Sally’s. I won’t be back, I will stay at Aberdeen where me and my money are welcome."

"I have used Sally Beauty for years, but do not normally use the Bel Air store. I will not use them again! Employee's are not knowledgeable AT ALL about hair care. PLEASE DO NOT FOLLOW their recommendations or you will be sorry. They do not know what they are doing. In particular, the asian women & the supposed manager? Who has blue hair & dark hair I can not speak for the other employee's I DO NOT recommend this store. Drive a little farther & find another."

"The store always has what I need. It's clean and organized. The staff is friendly. However, they're not very educated on their products and cannot help much with questions regarding hair dye, toners, highlights, etc."

"The worst customers service that i ever experience at sally. I was just trying to return on item and passable to exchange for the same items, on fortunately I did not keep the receipt. The young lady with the blonde hair ,try to find a manager but no way to be found, even she call other store to find the manager that supposed work a different store. So the Answer was without a manager cannot be done so why the manages not there if things that need to be done with the manager. I was there for 25 minutes"

"I visit sallys every few months. They are nice enough, cheap supplies. But the people that work there are new every time I go in and none of them are ever cosmetologists or even particularly knowledge about beauty stuff. Store is clean, employees as helpful as they can be."