WellSpan Pharmacy at WellSpan Adams Health Center

"I would give zero stars if possible. Staff is curt, fail to send medications on time even though they charge my card, I still don't receive my medication for 14 days and miss several doses. Moving the mail-away from Fairfax to Gettysburg was a BIG mistake. I take a medication that is a $70 copay and have a manufacturer coupon and they forget to apply it. When I call to question this, they imply it is my mistake and are incredibly rude."

"Prescriptions are never ready when you get there. You always have to wait. This was I believe the 3rd time they were unable to fill a prescription for me (3 pills...come back tomorrow after 3pm) because they do not maintain proper inventory. I haven't used this branch for quite sometime for this reason but I knew I wouldn't make it to Fairfield in time so today I did. Not sure what good this review will do, I read quite a few with similar complaints going back many months. Never Again!"

"Yesterday, 10/26/23, my son saw his pediatric neurologist. He was prescribed a new medication based on his conditions. We came to this pharmacy for the first time to have this prescription filled. While your employees were working on filling the prescription we were told that it was going to be a 20 minute wait, we went out to the waiting room. Shortly after, a young lady came out to the waiting room and told me ‘not to freak out’ over the cost of the medication that my son was prescribed. While we were discussing the medication and the cost of the medication she brought up the generic version of the drug, which is taken every 12 hours, and that he has already been on for many years of his life. The young lady told my son no fewer than three times to ‘learn how to set an alarm clock’, my son should not have been shamed for his doctor prescribing any medication that could better his quality of life. That young lady knows nothing of my son’s medical history, what he has been through or what medications he is currently on and she has no right to make him feel badly for wanting to live a more normal 17 year old life. His life is hard enough as it is, leaving there yesterday he felt worse having been to your Pharmacy. Your staff should not be commenting (especially to minors) how they should be behaving or how they should be handling their medical conditions. Perhaps, stick to the facts and keep your opinions and advice to yourself."

"There are just a few good/ok ones there, or maybe the rude ones are only nice to the people they know. Not much patience and no time was taken to ask if I needed anything else before they hung the phone up. I understand they might be busy but work only get done by completing one task at a time especially when talking with someone over the phone. It’s Monday! and I love Mondays, Tuesdays Wednesdays….."

"They need to fire everyone in that building and hire more competent staff. I can’t believe WellSpan allows such people to work at their facility and interact with their patients. They have no compassion, no empathy, no care for their patients, and no sense of urgency when it comes to life-saving medication’s. There needs to be some serious retraining or restaffing. Either would work get on it ASAP!"