Top Gun Collision Repair

"Exceptional customer services. Shout out to Ms. Emily. She is the best! They were great advocates for issues I had with AIC (insurance company). Harold keept me in the loop with the progress and worked hard to find a unique decal needed to finish the job. The body work on my vehicle looks great. It's hard to tell there was ever damage."

"My experience at Top Gun Collision Repair was incredibly positive. The team did a fantastic job communicating with me about the timeline for repairs and what needed to be done. They were incredibly professional and respectful and I highly recommend them for anyone needing collision repair."

"We had a great experience. Their turnaround time was very quick, the work was very high quality and great customer service. Emily was very communicative and updated us whenever we requested one without any hesitation. We were also surprised that they detailed our truck before returning it. Very happy with we choose them to repair our truck."

"In an effort to be balanced in my review of Top Gun Collision’s service, I found the woman in the front office pleasant and approachable. The repair mechanics are also clearly skilled in their craft. But it’s impossible to ignore Harold… Harold was my case manager/contact for Top Gun Collision. He is what I classify as an Arrogant Squirrel personality. This is the first time I’ve met an Arrogant Squirrel in the auto field. Usually, they are doctors who give diagnoses without really listening to their patients. When a patient points out that their diagnosis doesn’t line up well, the Arrogant Squirrel indignantly leaves due to their self-perceived superiority and overall importance. That’s Harold, he’s the Arrogant Squirrel of auto-body repair – makes a lot of noise, and then skitters away when challenged. Here’s what happened: 1) My son hit a deer with his car. The impact resulted in damage to the hood (minor) and the front left head light (substantial). His car is old (1992), so we knew parts would be extremely difficult to obtain. Top Gun had recently repaired my car (covered by insurance), so I called them up and asked if they’d be able to find the parts to repair my son’s car. Harold took a picture (I think only one) of the headlight and told me he could get the parts. I told him we wanted to proceed as soon as the parts arrived. 2) Two weeks later, having heard nothing from Harold, I called up Top Gun and asked them if the parts had arrived yet. The office secretary informed me they’d arrived the previous week. I’m not entirely sure why Harold opted to keep this information from me. I scheduled an appointment after again confirming that they did, indeed, have the parts. 3) A week after dropping off the car at Top Gun, I received a text telling me my car would be ready the following day. The next day I called to confirm, but was told by Harold that the car was still being worked on. I was also informed that I should ignore the texts from Top Gun, and that Harold would call me when the car was ready. Weird, but ok. 4) A week later I received another text saying my car would be ready by the afternoon. Again, I called to confirm and was told my car would be completed early the next week. 5) At the midpoint of the next week I called and was told the car wasn’t ready. I informed them my son really wanted to have his car as he was leaving for college in two days. Harold told me they’d have it ready the following day. 6) When we arrived the following day to pick up the vehicle, we were appalled to see that while they had indeed replaced the headlight, the shade of blue of the replacement part was entirely different from the shade of blue of the car. There was also still obvious damage around the headlight assembly on the hood. When I confronted Harold about this, he responded with some classic Arrogant Squirrel commentary. Also of note, Harold repeatedly tried to skitter away as if I wasn’t worthy of his time after making most of these comments. “Well, it’s impossible to get a perfect match for the colors” (Note: it wasn’t even close) “You told us to only fix the headlight” (Note: No, I told you to fix the damage to the headlight area) “We had to rush because you said the car had to be finished today.” (Note: 3 weeks is a rush job?) “You’re lucky I was even able to find the parts.” (Note: I specifically made sure you had the parts before I brought in the vehicle) 7) Harold never could tell me why it took them 3 weeks to repair the car. When I asked, he simply replied: “It shouldn’t have taken that long.” That’s it. 8) Though the headlight part isn’t a perfect match, the technicians did a good job replacing it. Weirdly though, the emergency brake no longer works (never had any problem prior to taking it to Top Gun). I mentioned this to Harold, and he said they could fix it. 9) They did fix the paint issue and the slight damage around the headlight. The emergency brake still doesn't work. I will not be returning to Top Gun."

"This experience was one of the best I’ve had dealing with a repair shop. Our car was sideswiped in a hit and run while parked on our street in front of our house. Everything went smoothly. Great communication throughout the process and the car was returned with a full detail cleaning inside and out."