UPS Customer Center 1200 Ward Avenue, West Chester, PA 19380

"Package was delayed several days due to "severe weather " even though it was 50 and sunny out. Trying to get a person on the phone is ridiculous and all the woman did was keep repeating what I already had seen in their website. Delivery attempt was never actually made and they could not get my package to me in time."

"Driver couldn't find my apartment door, all the apartments have a shared interior space and are next to each other. Didn't even attempt to make the delivery. Whether it was delivered to my door, or the shared space, it wouldn't make a difference all the doors are so close to each other. I have only had issues with this distribution center and UPS. Unfortunately this review will do nothing because these people do not care, and will reply and pretend to care. UPS will continue to exist and give bad service constantly. Here I write standing trying to raise the tide, and into the wind."

"Refused to answer any questions about the situation when I called to discuss the issue at hand. They said their drivers have another instance of delivery notifications than the main office you call does. Apparently when you need an adult signature for your package to be dropped off, the driver can just say a normal signature is required the next day. So I signed the paper left saying just a signature was required, to return the next day from work to find that I have to go pick my package up because this is their final delivery attempt. Then when I call support they say their drivers can't see the package needs an adult signature. So they can say a day before it just requires a signature, and then the next day say it needs a pickup at the closest ups package center. But then you call support and they say the package required an adult signature. So why do the drivers and the actual company have different information? No one is on the same page it seems..."

"Super unhelpful and a bunch of lazy liars, was told package was to be at my house by 1030am got up at 9am and keep eye on tracking never updated waited till about noon just to find a miss you note on my door and when they made zero attempt to ring the bell or anything, said it was at an access point which was another lie cause it wouldn't be sent there till next business day so called the main terminal to see if the driver could turn around or I could go there to get it, person on the phone keep giving me the run around with my questions and procced to blame me for not answering my door and I would have to wait another week for an item I paid for 2 day shipping most pathetic company I've ever dealt and worse experience ive ever had shipping or receiving item UPS should be ashamed of this Terminal"

"Had a next day air package shipped on Sept. 26th, on the 29th they tried to deliver. Of course they show up an hour earlier than what the tracking was showing so I wasn’t home yet. The door tag said package on the way to access point. Called the access point (CVS) to see when UPS drops off. They tell me oh they don’t drop off missed deliveries the same day and it will be the next day. I’m already pretty upset that my next day package is already 2 days late and then I get a tracking update saying it will now be delivered to the access point on Oct. 2! Called to find out why and find out this hub is closed on saturdays and sundays. Now my next day air package will be 6 days late. So much for having a choice account since they don’t update the tracking."