Diamond Cargo Express LLC

"Diamond Cargo handled some freight for us that came in from overseas. Marie was wonderful to with with, response time was super quick, she was professional and very friendly. The gentleman that loaded my truck was helpful and knew how to run a fork lift! Our goods were fragile (glass bottles) and they were well taken care of by Diamond. Hope to work with them again in the future."

"I had a load to pick up here. I followed all of the posted instructions on where to go and what phone numbers to call in order for shipping and receiving to respond. Shipping and receiving responded immediately. Give me directions on where to go. I was loaded up within 20 minutes. Bravo"

"I got here in the middle of the night was able to park off to the side and sleep they don’t take loads until 10 AM because they have to get their trucks out first but they did get me in a little earlier than that was very nice they even let me park my truck back over there and told me about a good place to eat across the street which by the way is wonderful foodI would not mind delivering here again. Very good place."

"I purchased a queen mattress on eBay on 5/23. I spoke to the delivery company to set up a delivery for Friday, 5/26. They gave me a window of 10:00am to 2:00pm EST to be home to sign for the package. I was home all day and no one rang my bell or knocked. Excited for its arrival, I checked the front door all day. No one came. At 4:06pm, I tried calling the delivery service and got their answering machine. I left a voicemail asking if the delivery driver was running late or if it needed to be rescheduled. I requested a call back. I never heard from them. I was home all day Friday, Saturday, Sunday, Monday, and today. At 12:40pm, I received a text message from Estes saying my package had been delivered. It did not. Checking the Estes tracking website it said it was delivered today at 12:08pm and “Received by: Lauren.” I never signed for anything nor did anything get delivered to me. I once again called the delivery company and initially spoke to a woman who explained she couldn’t find my order in her system. She had some sort of PA address. I told her that was incorrect, I lived in WV. She said someone put me in wrong and that my mattress was “left on my front doorstep” on Friday morning. When I asked where it was and why I was given a time window to be home to sign for it she said she didn’t know why it would be left outside without a signature and that it required a signature. She then transferred me to another woman who proceeded to curse me out repeatedly. She put me on random holds and returned to the phone cursing at me and said they had a picture of my mattress at my front door. When I said I never received anything and that I needed to sign for it as it was really expensive she said it was not her effing problem and hung up on me. I still want my mattress. I don’t know what to do other than to contact ebay, a lawyer, and the police. This delivery company Estes contracted with couldn’t be more unprofessional, rude, and sketchy. Seems like a great way to scam people out of expensive merchandise. If you’re fortunate enough to read these reviews in time, cancel your order immediately. Worst company I’ve ever dealt with."

"Terrible experience. First of all I ordered a mattress from Sam’s Club and had it delivered. This company was contracted through Sam’s Club to deliver my mattress. So, they are only in my area two days a week which I can understand. They call 24 hours in advance to schedule delivery. So it was scheduled to be delivered between 4-6 pm. So I make arrangements from my work so I can be home. So the driver calls me at 5:49 pm saying they are still 45 minutes away. Them waiting 11 minutes before they were to be here to call me caused me to lose additional wages at my job. When the two delivery guys arrived they were quick and efficient but were kind of rude. I definitely would NOT recommend using this company to have your mattress delivered for sure. ***RESPONSE TO OWNERS RESPONSE*** Thank you for the apology and response. I fully understand that traffic can not be helped, but what really upset me was waiting until 11 minutes before the latest arrival time to call and say they were going to be late."