Glasshouse Pittsburgh

"Had a super positive move-in experience with Glasshouse last week - the leasing office is responsive in terms of requests and they let the furniture rental company deliver to my apartment before my arrival, maintenance requests also get taken care of within hours of posting, and the concierge is always nice and helpful. Awesome apartment with great views and a nice management team."

"After I recently moved out or GH after living there for a year, I hope this review will help anyone that is considering living in this building. 1. The trains. I specifically asked on our tour if the trains (there is one that runs in front of the building and one behind) were a common noise complaint amongst current residents. I was told a confident “no”, and was even told the windows are reinforced so the sounds cannot be heard inside. This is actually false. The trains are quite noticeable and if you are someone that works from home, just know the sound will be in the background of conference calls etc. Also, invest in a good pair of ear plugs if you wish to get any sleep. 2. The building is supposed to be smoke-free, however, it doesn’t seem to be strongly enforced. The strong scent of weed is often lingering in the elevators and hallways- an occurrence that has happened more times than I can count at this point. I get that it’s a recreation for some, but it’s just an annoyance for everyone else. 3. It was surprising to me how noisy the washing machine and dryer were while running (Video attached), which just made working from home an inconvenience and ofc we could not do laundry at night in the event we actually wanted to sleep. 4. The trash rooms were packed with rotting trash and management would keep the trash there for days at a time, making the hallways smell awful. We were ofc charged trash removal fees and were asked as residents to hold our trash in our apartments when management couldn’t get the trash out on time. The trash would build up in the rooms which is a health hazard for residents (photo attached)."

"I actually did an earlier post, but after checking from a different account, I noticed that my previous review was not visible: I can only hope that it is not caused by dissatisfied management handing negative (yet honest) reviews this way, that is using highly inflated reviews (thanks to 5 star reviews given by those who just toured the building and never lived there) to flag and hide 1star review from others. There are definitely many good things here, but I’ll focus on what’s causing my low review. Some of the major things: 1. Trains are loud. Not only you hear them despite windows being closed, but you also often feel the vibrations. 2. Pool: despite the pool open date in late may, it was not fully ready. The pillows on cabanas were not there till at least mid-June (when I was moving out). As a result, many residents had to relax on towels spread over concrete (this should not happen and should be handled way faster given that the rent amount people pay here). 3. Management and move-out: In my case, some unexpected events led to a change of plans and I wanted to extend the move out date for a short period of time (roughly 1 month). The lease contract had an explicit amount by which the rent changes in case of such events: 300$ of an extra premium to your rent per month (reasonable given that management companies prefer long-term leases). In my case, the management proposed to extend my lease on a monthly basis at a price being equal to twice of my current rent (it is easy to check that it is way more than 300$). When I pointed out this part of the contract, I was told that the management company can change the terms of this part of the contract, and the only way to extend lease is on the new terms. Just be aware that this part of your contract has no meaning overall. The reply by the management to my initial post claimed that the corresponding section of the contract applies in the event of the the team failing to reach out to you with the renewal offer. I just want to point out that it is easy to check that the corresponding section contains various general rules and policies (and nothing about the events when this part of the contract does and does not act). I simply want to point out that in case someone happens to be in my shoes and their plans change due to unexpected events, be ready to either pay almost twice of your rent for a month (which, quoting management reply, may “not align with an offer you might have in mind”) or seek alternative housing. Lastly, it does seem that it is not the first time negative reviews disappear: I can definitely tell that’s one of the reviews that were present at the time I moved in, are now gone."

"The community at Glasshouse is incredibly friendly and helpful! Rain or shine, Kenzie greets everyone with a smile, making this place feel more like a home than an apartment complex. She and the other staff are available around the clock to help with any questions or issues that may arise."