Steve Madden 2700 Potomac Mills Circle, Woodbridge, VA 22192

"Yesterday I came in and I had trouble with an order from another store and this store was so much better. There was a manager called Kaeley she helped me with my order issue, she was so kind, sweet and patient she stood out the most so I asked for her name. The customer service was delightful, the store was very full, she and the other girl who was there were very attentive to everyone there regarding the fact that the store was so full there was a line. I appreciated their help very much."

"First time visiting this location and from the time I walked in and walked out the manager Hilda was extremely helpful, patient, so so very sweet and friendly. I purchased four pair of shoes and if they didn’t have my size on the floor she went to the back and thoroughly communicated. I’ve been to multiple locations and traveling from out of town this is by far the best location with a variety of shoes available, while also providing quality customer service. 10/10 recommend and I will definitely be back in the future! Hilda truly needs to be thanked and celebrated for her hard work and dedication to her job!"

"The cashier at this location had mishandled my order and I had kindly shown the store manager at this location my receipt and if she could correct the employees mistake in the system, when I told her this the manager had ongoing laughing in my face with another co-worker and said there was nothing she could do to correct the mistake made. This is a uncredible store, save your money and support a store where you’ll feel supported by. Bare minimum of customer service needs were not met."

"Before purchasing this shoes please go and check reviews. I barely use this shoes. Today was raining and my feet was soak in wet I check the bottom sole and was all cracked I went to see more reviews about Steve Madden and a lot of people had the same issue with this shoes. They are so pretty but is not worth it for the amount I paid."

"This is my favorite location to visit as all the associates are extremely friendly. They go above and beyond to help out their customers. I met with Kassidy when I went in and she brought out shoes that she thought would look good on me and she was spot on . I love this store . Definitely visiting every time I go to Potomac mills ."