American Auto Salvage, Inc.

"I wish I could give this company 0 stars, but it won't let me. It's been a long time since I've been spoken to over the phone by another company like I just was. I'm a small business owner that was trying to get a part from these people. I was told the delivery time would be Monday but the part never showed up. I waited until 3PM to call them to check on it and their main line went straight to voicemail. I left a message and nobody called me back. The next day, today, I found another number for them and someone finally picked up. They somehow had the wrong address in their system even though I just told it to them when I ordered the part. They didn't even have the right phone number for me. They claimed they called me several times to deliver the part but I have no missed calls whatsoever. Of course that's going to be the case when they don't have any of my information correct. These people don't care about doing business. They seem perfectly content with letting a phone call devolve into a cussing match when they were clearly in the wrong. They offered me no solutions at all other than they would deliver it eventually "as long as I pick up my phone"."

"Bad company , sale right front window glass 2010 Toyota Prius, wrong part they don’t want it back, don’t want fix their mistake. My son spend for his money in. They are dupe. Don’t buy anything from them."

"Very rude. Needed a part fast and he said he could do it. Sent me an email to do the payment. The email that came had a download that sent you to something to do a free trial, so I called back to see what I should do and he got rude and argued with me saying that I didn't have a pdf reader on my phone, which I do, I have Adobe and it's a brand new Samsung S22 Ultra. The file wasn't even a pdf anyways. Sketchy situation and rude service. I went to Brooke's Auto Sales instead. They have a large inventory and EXCELLENT customer service."

"Rude and unprofessional man that answers the phone.. Horrible to do business with so stay far away and go somewhere else. If you call for a part they will rush you off the phone and misinform you of the pricing. If you pay by phone you will get a bad car part. Customer service is very important running a business American Auto Salvage, Inc."

"Needed to replace a wheel after a recent winter storm after destroying one by sliding into a curb. After a couple other wheels from another distant merchant fell through, I called American Auto Salvage on the recommendation of our local G & G Auto Recycling. Ricky (Woodbridge location) & Teddy (Culpeper location) were BOTH really great to deal with. They did have the wheel and totally explained the process. Of course I needed the wheel yesterday and even though they were swamped with orders and had several inches of fresh snow all over their inventory, they had it ready by early afternoon the same day. I even got a call from them on my hour drive there to let me know that there were some cosmetic blemishes that weren't real clear on an earlier photo they had emailed me. I still checked it out and it was fine for my purpose. I really appreciate their great customer service, honesty, and thoroughness. I'd absolutely recommend them and use them again when the need arises. Thanks!"