HomeTowne Auto Repair and Tire of Woodbridge 15698 Richmond Highway, Woodbridge, VA 22191

"*Update: I am providing an update on my previous post for Hometowne Auto. I was contacted immediately by Joe, the manager at Hometowne Auto and he was able to rectify the previous issues. I can appreciate a company that stands by their mishaps and ensures that the customer is contacted, made aware of any issues and concerns, and ensures that it won't happen again. Thank you Joe and thank you Hometowne Auto!! I will definitely continue to use your services on all of my vehicles. ‐‐------‐---------------------------------------------------------- I am a loyal customer with Hometowne Auto Repair and for the first time, I was unimpressed with their services or lack there of. I brought my car in at 7:30 am for an oil change. I called back at approximately 3:30pm and my vehicle had not been serviced yet. When I asked the technician who answered the phone (not Chris) why hadn'tmy vehicle been serviced yet, he basically blew me off and gave me the impression of "What do you want me to do about it?!" I was in disbelief of his actions and immediately regretted bringing my car to Hometowne. I called back and talked to Chris, who displayed better customer service skills and requested them to not change my oil and I retrieved my vehicle. I have never experienced this problem at Hometowne before, and I'm still in disbelief."

"The service was great! They communicated with me the whole time my car was in their care and they never pressured me to do more than I could afford! They gave me detailed inspection notes with pictures and made suggestions on what steps I should take next to extend the life of my car!! They are amazing!"

"I just moved to Virginia. It's challenging to re-establish basics like who you will trust with your car. Without friends/family or my co-workers to give me recommendations and with the ability to work with the small businesses I've trusted in Jacksonville, NC for so long - I have to trust new businesses blindly without knowing them or their reputation. I brought my car in for tires - which I was desperately in need of. The original estimate was re-adjusted to be a little less than the original, when I dropped off the car. I greatly appreciate the manager (maybe a service manager?) making that adjustment in my favor - versus being more. It definitely left me with a positive impression of the business and your honesty. I will return. Thank you."

"Excellent auto shop, they took care of my car and gave me a detailed report on what was going on, including pictures. They were very responsive and I got my car in the same week I called. A day after I dropped it off it was done! They have a super fast turn around and they offered to pick me up and drop me off each time. Very courteous. Their pricing was extremely fair and I was very happy overall with every aspect of my experience. I will definitely be back for more services."

"I've been coming here for 10 years. They have taken care of my families cars and my work pickups. They are not the cheapest but friendly, do great work and convinced me over the years not to use cheap parts or tires."