Starbucks

"Went to meet a friend inside this Starbucks for the first time last night Feb 2. The place was dirty, tacky decorations collecting dust, the atmosphere was dark and staff was smug when I asked for cream and sugar when finding none on the counter. The drive through always is busy so I thought going in to meet a friend might be relaxing. No. Dirty, dusty and dark. The worst Starbucks I have ever encountered."

"FIRST - I normally get a Pumpkin Spice Latte from Starbucks and enjoy every min of the sensational taste. I went to get my first of the season from this location and Never Again customer service is something of the past and with the price it's not worth it. I received my coffee in the drive thru and was on my way to enjoy a bit of shopping the taste was so off didn't taste like any pumpkin spice coffee I ever received from Starbucks and a bit scorched miilk taste and for just over 6.00 for a grande I headed back to the drive thru. There was one car in line and no one behind me I told the window attendant my issue and he instead he countered with I need to make sure I stop at the menu/ordering speaker before I get to window next time. Not exactly what any customer wants to hear after they paid for something that is missing the spice of pumpkin spice and turning around a mile or two down the road just to get what they ordered to taste like it should. it shouldn't matter if I stop at the ordering screen I already ordered. I decided the argument wasn't worth it. It's clear the customer service is a no there I will go to Cuppi instead. I just can't spend my money where I'm not valued nope nope. OAN- The replacement had the spice this time but still doesn't taste like it normally does. A round of training for everyone wouldn't hurt."

"I only ever do drive through. During pandemic, the owner was very fair to his staff. If he was short staffed he closed early or opened late. He had clear signage on the door and drive through explaining all details. I appreciated this most of all. I would rather him treat his employees well, then burn them out. It makes me prefer this store even more."

"We come to this Starbucks multiple times a week. The staff is always kind, cheerful, and always gets our order correct. One barista actually recommended how to make a drink better. Her suggestion was amazing. The store is always much quicker to get our order than other Starbucks in the area too."