Dunkin'

"This is the worst Dunkin’ donuts I’ve ever been to the customer service sucks, you got employees in there that don’t want to do their job and they are rude. They get mad every time you ask them something and on top of that they don’t know what they’re doing never coming to this location again. Wish I could rate it 0 stars."

"Terrible customer service . My coffee was not made correctly, I ended up calling the wrong Dunkin to let them know and was told I could get it fixed. Went to the store who actually made it wrong to get it fixed the next day since I didn’t have time to go back the day before because I was running late for work. Long story short , the team leaders Kayla , James and Alicia said I needed to “prove” that my coffee was made wrong and if I couldn’t prove it then they wouldn’t remake it for me. She also stated that she knows that my coffee was made right. Like how do you know MY coffee from one day ago with over 100 other orders from other customers was made correctly?? Nothing about my order would stand out. I don’t like the fact that they sat there and pretty much tried to make me feel like I lied about a $7 coffee! I work in customer relations and NO TEAM LEADER should make a customer feel that way, instead of going back and forth FIX THE COFFEE FOR THE CUSTOMER And tell the customer “ our apologies if the coffee was made incorrectly, here’s a new coffee for the inconvenience” no manger was on duty to speak to. Only “team leaders” who definitely ARE NOT team leaders. I will not go back to this Dunkin ran by a bunch of children and unprofessional people."

"Based on my experience… customer service is lacking. As the only customer inside the store, I stood at the register for 3min before even being acknowledged. Then waited a few more minutes before my order was taken. I possibly would have had a longer wait, had another customer not walked in 5min after my arrival. Take pride in customer service please."

"My mantra is if you hate your job or working with the general public… QUIT!! I could’ve had 4 bad reviews before this one, but I chose to give the benefit of the doubt. Usually the afternoon and closing crew are the individuals that tend to be the least customer friendly. The team or the individual who drive a white Chevy Caprice, didn’t bother to take my order last night when they had six minutes before closing. All I wanted was a coffee because I was heading into the office for late work catch up.. but the reason why I say this is because on last week the same thing happened when it was 12 minutes before closing and they acted as if they didn’t want to take my order, again.. I blew my horn in order to get someone to come and still I ended up waiting three minutes before someone actually decided to come and take my order. Should I get there a little bit beforehand, absolutely! The fact of the matter is you should acknowledge the customer and not yourself unless you are in a situation to defend yourself! I really avoid coming to this location due to its unfriendly staff! I hate to say it but this generation of young workers are lazy and incompetent; who thinks we owe them something. All-in-all I will not be returning, instead take my money 8 minutes up the road where I am acknowledged."