Starbucks Annapolis Mall Road, Annapolis, MD 21401

"Can you believe I was charged $1.06 for a small cup of plain hot water? Never ever in any Starbucks, I was asked to pay for hot water.. so unbelievable!"

"Terrible. I placed a mobile order and I arrived and the drink still wasn’t ready. I watched how ever one else after me keep getting their drinks and I wasn’t getting mine. It wasn’t until I told them that they started to make it. It took 20 minutes to make my drink. Unbelievable."

"What is it with young kids everywhere who have absolutely ZERO skills and ZERO customer service and ZERO respect? This younger generation is horrible in all aspects of working abilities! This Starbucks inside the Annapolis Mall had 4 - 20ish employees. Horrible service. Horrible Peppermint Mocha. And such a lack pf respect for their customers!!! I don't know why I wasted my time coming back to this Starbucks when I already knew that it's dreadful service here?! STAY AWAY from the Annapolis Mall Starbucks❗️"

"EXCEPTIONAL SERVICE! I have never been in this mall and I usually ONLY drink Dunkin but decided to go to Starbucks because I remembered I had a gift card! The Af.American male and the Caucasian lady WERE PHENOMENAL!!! They made me feel like I mattered, my drink mattered and most importantly their patience with me was amazing! I have NEVER received such love from a coffee establishment especially one I don’t frequent much. I WILL make more 20min drives to come here and enjoy fresh coffee and GREAT service! Thank you again to the 3 working on 2/10/23 @1145am! Y’all made my day BRIGHTER!"

"This starbucks is the only one place in this mall where you can find a variety of cappuccino, and for those who have lactose intolerance (like myself) there are some non dairy milk options. They offer oat milk, almond milk and coconut milk, witch I highly recommend with coffees. Plus the Starbucks has the butter croissant, the dipped madeleines and the best coffee cake in the world, you will never goes wrong!"