AutoZone Auto Parts 10960 Fairfax Boulevard, Fairfax, VA 22030

"I was frequenting this location to buy parts until the store representative promised me a 15% discount for a larger purchase so long as I purchased a $5 bundle of other products. When I agreed, he rung me up and pretended to convince me that I got my discount. I happen to know math very well, and the register did not give me a single percent discount at all. In fact, it just added $5 more for the bundle. I questioned him on it, and he then said he would have to get a manager to fix the register. The manager came and basically said he couldn't offer 15% and would only give me 10% and proceeded to enter the 10% discount, and the register only reduced the bundle cost by 10% and not the entire bill. I told him, why he was not honoring what his employee had promised me, and he stated the employee did not have the authority to provide the discount. I stated that his employee had delegation authority and the discount should be honored. Then another employee jumped in to defend the manager and provide his illogical analogy without anyone asking him to join the conversation. I basically had three people ganging up on me, the customer, on why they wouldn't honor their promise. I decided not to buy the products and never return here. It was their loss on that day and all future purchases I would have made. Arguing with a customer in a harassing tone is just bad business. I reached out to to email below and it was a total waste of time. The general manager did absolutely nothing to rectify the complaint. He just listened and no apology either."

"I had a terrible experience with @AutoZone, and I want to ensure that others know the issues I faced. I visited their service center at Fairfax, VA, in Fairfax BLVD, to get new wipers for my car. Unfortunately, the wipers they recommended failed shortly after I installed them. When I returned to @AutoZone about the issue, they blamed me for choosing 'cheap' wipers and insisted that I should have bought more expensive ones. Feeling like I had no other choice, I purchased the more expensive wipers as suggested. However, even these wipers were not easy to install. When I reached out to the agent again about the problem, they accused me of breaking parts and wanted to charge me for the replacement. It was a frustrating experience, and I decided not to repurchase a new one. To add insult to injury, the staff at @AutoZone mocked me and refused to refund me. Their attitude towards me was utterly unprofessional and disrespectful. When I asked to speak to the agent, he told me all of them were the managers and smirked at me. The whole ordeal cost me $63.58 and left me feeling frustrated and taken advantage of. I hope that by sharing my experience, others will be spared from having to go through a similar #AutoZoneFail and #CustomerServiceNightmare. Beware of @AutoZone!"

"Best service in the area. The team is knowledgeable and helpful. They identified a dead cell in my battery and had me switched out and back on the road in ~10min."

"Recently did ball joints and brakes on my truck. Rented 4 ball joint kits before I finally found the right one. Returned them all for the full deposit amount saving me hundreds in tools on a job I won't be doing again anytime soon. The staff was helpful *but not overbearing* like the advance across the street."

"Very clean store with informative, bilingual staff. An employee installed a battery in my car during a downpour, and he didn't complain once. Great service! Please select the thumbs up symbol if you found this review helpful."