Starbucks Jessup, MD 20794

"As a customer, I don't understand the people that get so worked up over Starbucks in general. As a regular that comes here day after day, I watch people yell at these poor baristas over somethings so small. Sure, maybe you had a bad interaction, but that doesn't warrant being terrible to them about it. They're told to always smile and be kind, and the second they aren't consistently kissing up to customers and being overly nice, people assume they're being rude on purpose. Understand that they are people too, mostly young adults or teens, still learning about the world, and I watch people, grown adults with children, throw hissy fits over something so small. Just because you're mad over one interaction doesn't mean you should instantly report them to the company. Maybe there was a misunderstanding, we're all human and we all make mistakes. Get over it, go to another Starbucks. And making a scene in front of a busy lobby? How professional. I love these guys, they've just been doing their best and honestly, people should be more forgiving, you don't know what happens behind that counter so don't make assumptions the world is against you the second something doesn't go your way. It's a cup of coffee, no one should have to lose a job over it. Much love to the baristas! You are doing your best and that's what matters in the end."

"This morning at 6:15 I walked in the store. Said good morning to the young lady that was making the drinks. She looked at me and turned her head. So i said good morning again still nothing. Horrible customer service. So i walked out."

"Store 7351 - Cashier very friendly. The Barista was not responsive, respectful and quite rude. No one is asking for a HUGE grin. But please respect customers and others when asking a question or simply saying thank you. There is no need to take out your irritation or tiredness on paying customers."

"I placed a mobile order for a venti ice white chocolate mocha and paid for vanilla sweet cold foam on top… there is barely any foam on top as you can see. I also ordered a cinnamon coffee cake that’s supposed to be warm as you can see on the label. It was not warm at all. More like room temperature from it cooling down from the absolutely unbearable cold atmosphere. I will not be finishing the coffee, it doesn’t even taste how it’s supposed. Maybe the workers are doing their job half a** but this isn’t good customer service and Starbucks quality drinks and food. Waste of time and money. Unfortunately, I would put zero stars if I could."

"For some reason, the shop seems a little dated. Service was amazing, though. Very quick and courteous."