Starbucks

"A cozy franchise in the heart of the Charles Village neighborhood that serves well. This particular franchise feels somewhat unique to other locations that I've seen, a little smaller than some but still efficient. The employees are kind and compassionate, and they are quick and serviceable. A good installation to come to."

"I’m unfortunately having to downgrade my rating from 2 to 1 star. I revisited this Starbucks location yesterday and had an even worse experience than my last. I waited in this restaurant for a total of 30 minutes. The entire time I was there, there were milk jugs left out with no cap on and whipped creams left out which seems highly unsanitary (see picture). The milk was never put in the fridge for the entirety of my visit. The wait time was absolutely unacceptable. My order was a large iced tea and medium chai latte. After 15 minutes, I checked on my order with the baristas and was told “yeah we have a lot of orders”. That would be fine, if they werent all mobile orders. They were making drinks for people who werent showing up for 15-20mins after their drinks were made. It took 20 minutes of waiting for them to finally say they were out of chai. Starbucks corporate needs to check on this location because I would call it some of the worst service I’ve ever had at any fast food establishment, let alone any Starbucks. If you have the opportunity to visit another Starbucks, I recommend doing so. Otherwise, prepare to wait for over 20 minutes for one coffee."

"It’s in a great location, but every single time I have ever been, not exaggerating, they take my order wrong no matter how many times I verify. They forget I want oat milk so they make it with dairy, they forget the flavor I asked for, etc. It wouldn’t be a huge deal if it wasn’t a frequent occurrence. All the baristas are rude and unhelpful in the slightest. I understand it’s hard working at a coffee shop, I’m a barista. But they consistently mess up every single order and if you point anything out, you’re just met with Iroll and them snatching the drinks out of your hands to remake them. Milk and whip creams are always left out on the counter for hours at a time. I have studied in here a few times at this point and they don’t put the milk away. They just keep it out on the counter with no cap until it is empty. If it’s not busy, sometimes it can take 2 to 3 hours. I have also seen somebody wash their hands there maybe one time. Are used to work at Starbucks, and you’re supposed to have a 30 minute timer set for everybody to wash their hands. Overall, I would absolutely not recommend coming here. They are constantly overstaffed and yet still managed to get nothing done. Wait time for anything, at any time is at least 15 to 20 minutes. You’re better off just going to Bird in Handor another coffee shop in the area"

"I love coming to this location to do my homework as a John Hopkins student. Unfortunately, sometimes the environment isn’t the greatest to do work in. One employee is constantly singing super loud like we’re in glee and sometimes they literally forget about your drink. Generally a nice starbucks, but a bit chaotic."

"I will start by saying that I love Starbucks on St Paul , but this morning and it had happened on numerous occasions , where the one young lady has made my coffee wrong. I have called the store but I realize they are busy and no one picks up. I’ll stop by and get my coffee re-made"