Dunkin' 9469 Baltimore National Park, Ellicott City, MD 21042

"Been coming to this location mostly in the evening for several years. Have always found the staff to be fast, attentive, friendly and helpful - they even know my name and my regular drink order! Staff in the morning I've found to be excellent as well, and they tend to be a good deal busier then. Also love that they're opened 24/7."

"I've been a customer here at this location for many years. Very much appreciate that the staff knows me by name and remembers my favorite drink order. Lately, I've been using the mobile app to order ahead of time, which is easy and convenient. Appreciate the options of in-store or drive thru service. And, I Love that they're open 24 hrs!"

"WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!!!!!!!!!!!!!!!!! NEVER GO THERE AT NIGHT TIME. IT WAS MY FIRST TIME GOING THERE. I and my 3 year old son went through drive way and asked the ice cream lady about some of the ice cream flavors and she straight out said she will not tell because there are a lot of ice cream flavors. I asked her nicely that just name a few of common favorite among customers. She was VERY VERY VERY RUDE and mentioned she can not go through the list as she has others things to do and is busy (note there was no other customer in the drive through or inside the store at that time). I decided to come inside the store and see through the flavors myself. Lady at night clearly did not want to work. There was no customer there at the moment. Made me wait for more than 10 minutes before coming towards me. I informed her that service here is not good and I felt like you were rude to me through the drive way. Instead of listening to me, she raised her voice and said "she does not care to what kind of service we give to you as we are busy right now". She was talking really AGGRESSIVE AND RUDELY!!! AGAIN!!!. I asked her who is the manager here? I had to repeat five to six multiple times the same sentence because she was ignoring and did not want to tell me the name. I later asked her what is her name to which she said "I do not have a name" and then she disappeared and left me standing again alone. I asked her coworker (who is in his late 50's maybe) about her name to which he responded SO RUDELY "WHAT IS YOUR PROBLEM. GET OUT OF HERE AS I NEED TO CLOSE THE STORE. I WILL NOT TELL THE NAME". He was the same rude as the lady. I was really disappointed as my little kid was kept on asking me what's wrong with them and why are they so mean. Clearly worse experience EVER!!!!. WILL NEVER GO BACK AGAIN AND WILL TELL EVERYONE TO STAY AWAY FROM THIS PLACE WHO HIRES UNEDUCATED, UNMANNERED, AND STUPID PEOPLE."

"I've been going to this DD location for almost 10 years and they offer fast and friendly service. I often get a free donut thrown in with my coffee purchase as well since I'm a regular customer. I highly recommend this location to anyone in the area. It's also open 24 hours which is great"

"What a great selection of products here. They have all your favorite coffee , donut, bagel choices in addition to 32 different flavors of ice cream as well as 3 freezers of ready-serve quarts and cakes. This DD is ready to serve with a friendly & efficient staff. Clean bathrooms. Thanks!"