NovaCare Rehabilitation - Fort Washington 10905 Fort Washington Road, Fort Washington, MD 20744

"Office staff that are not doing their job and are hostile to me if I question them. My doctor originally wanted me to have in-home PT for the first couple of weeks that he would schedule for me, then switch over to going to a facility for the PT. I was told by NovaCare staff that Medicare would make me wait 30 days after getting the in-home care before I could get the remaining PT. That was NOT TRUE but I had believed them at the time so I scheduled all my appointments with NovaCare. I had submitted all the paperwork I thought was needed and asked several times if they had all the paperwork they needed from me and was told everything was ready. When I arrived for my first appointment, I was told that I needed to submit an additional referral from my primary physician. I said I could have it FAXed to them the following day. When I called the next day to see if they received the referral they said they had but now they cancelled all my appointments and had to reschedule them all over again. That put me a week behind schedule. I rescheduled but then after my second appointment, they called to tell me that they had to cancel my next 2 appointments and gave no explanation why. They just closed the office. In the meantime I was losing precious time to get the physical therapy early as my doctor wanted. I finally changed to another establishment. I then called NovaCare to cancel ALL my appointments. In a couple of days I called again to be sure they were cancelled and they had done so for only 1 week. If I had not corrected them they would have charged me for 8 appointments I had asked to be cancelled. In addition the person I talked to was very hostile to me when I asked for written proof. It's not my fault they can't be trusted. NovaCare use to be a good place to go for PT but not any more. They are not only incompetent but are actively destructive. Paula is the only office person that is capable but she was not working during my interactions with NovaCare. I had gone to them 2 different times in the past I will never go to them again."

"Her manual skills and attention to detail will assist anyone dedicated to her instructions to reach their maximum potential after an injury."

"NovaCare Rehabilitation provided me with top notch service! It was a 5 minute drive from my home which was very convenient for me. Customer service was excellent and friendly. My physical therapist Nielsen Atchinson offered superior service and effective advice during each session. She made what some would consider challenging sessions exciting and fun. Her pleasant and friendly personality permeated throughout the entire center. The therapy I received was highly effective in treating the issues I was having with my hip. The sessions also motivated me to increase my physical activities daily. I would highly recommend Nielsen and NovaCare to family and friends."

"I wholeheartedly endorse the Ft. Washington office. The front desk, Ms. Paula and Ms. Renee greet you warmly and make an extra effort to assist you with your scheduling requirements. Also, they encourage you to work hard and meet your goals. This is a small but important touch. There are some days that you don't feel like working out and they lift your spirit as you walk in the door. The Therapists, Ms Nielsen and Ms Zelinda are professional and supportive. In particular, Ms. Zelinda is firm and encouraging in her instructions. Yet, she is compassionate about her client's progress. You feel that she care as much as you do about your progress. Also, they aggressively sanitized the equipment after each use. This is extremely important during pandemic"

"I received excellent care from the Physical Therapists at NovaCare Rehabilitation Center in Fort Washington, Maryland. Shannon, Emily, Anne and Zelinda are very professional, while keeping a friendly atmosphere. The Front Desk Staff, Paula and Loretta, are very helpful including scheduling the appointments. This is the place to go for a good recovery experience. Anna Hawkins"