Maryland Counseling Associates, LLC

"I had a great therapist at MCA. However, in 2022 MCA outsourced their billing to a company called Headway. At first, everything went smoothly, but then I changed jobs in November and Headway stopped filing claims with my insurance company and started billing my FSA for the full amount of each session. To make matters worse, Headway sent incorrect information to my FSA so I had to repay my FSA for charges Headway made. This went on for months. Every time I complained to MCA, they told me it was not their problem. Finally, in March of 2023 I left MCA and found a new therapist. Since then, Headway finally submitted the claims to my insurance company, and it now appears that I may have been overbilled several hundred dollars. I've contacted Headway and MCA and they both refused to provide me with a statement of my account. So, I filed a complaint with the Maryland Attorney General. The worst part about my experience with MCA was not the hours I spent with my insurance company and FSA trying to clean up Headway's mess, or the rude and condescending treatment by MCA's office staff. The worst part is that I lost a really fantastic therapist."

"I've been working for MCA for over a year now. The administration supports staff and clients. We work as a community to provide our clients with the highest level of service. I'm thankful for MCA."

"The Maryland Counseling association is outstanding place! The building is so beautiful inside. Emily and one other staff makes it safe space to share things in sessions. They take there time and they just go out of there way. With one of her staff did not work on one day, but the staff scheduled me when she did not have to see me. That shows that they care and go out of there way. The only down side is therapy is virtual and not in-person. The staff is great so, I would highly recommend this place!!"

"I have referred clients to this practice and received positive feedback about their counseling experiences, ranging from the way the office is organized, to affordability and quick availability of treatment, and to the helpful relationship they had with their counselor. I am happy to continue sending referrals their way!"

"These offices are super cute. A lot of time and care has gone into creating a safe and welcoming space. I love the staff. They make you feel really good, and they are very easy to trust. They genuinely care about helping, and I think that can be a super rare thing to find."