GBMC at Hunt Valley - Primary Care

"Don’t know where to start. Every aspect, was subpar. every employee with whom I interacted communicated poorly and gave me erroneous information, from front desk, to tech, to physician. Really poor. This is an anomolie as I believe general quality of care at GBMC exceeds what’s going on in this clinic."

"Dr. Martin renews my faith in the medical profession. She’s knowledgeable, professional, and caring. She’s able to fine tune that fragile line between compassion and professionalism. Her front staff is equally kind and professional. Thank you Dr. Martin and staff !"

"Love Dr. Ramirez. He's compassionate, listens to concerns and helps me in every way possible with my multiple health issues. The staff is also wonderful, including his assistant and blood lab staff."

"I have been a patient here for a long time and previously thought very highly of this office. In the last year, this office has gone downhill significantly. This office seems to have difficulty maintaining doctors on staff. They seem short staffed in all areas which has been awful to deal with. My last visit was virtual and the NP was late. I asked a question about billing which she didn’t know the answer to, so I have now been on hold for 20 minutes trying to get in contact with someone in the office. The care itself is not good. It doesn’t seem like the staff are very knowledgeable either. Based on my last 2 visits, this office seems to slap bandaids on bullet holes, charge you for it, then leave you just as sick as you started with no real solutions. For 2 very different and very real medical issues, the NP recommended ibuprofen and to “tough it out” which is just not real care in my opinion. I miss the previous doctors. Things were relatively fine from 2012-2021."

"I have been sick since Friday. Called the office on Friday to be seen by a provider, they had nothing. I was then instructed to contact Padonia GBMC, they had nothing either. I contacted GBMC Hunt valley Monday morning 10:50am as I am still very sick. They did offer me a video visit at 1pm, however, I requested to have a in office visit so someone can fully evaluate my symptoms(sore throat, coughing). The office informed me they could do an office visit and they would call me right back to verify. At 12.20pm I contacted the office to confirm my visit was in person, since I never heard back and I am 30 min away. They informed me that my visit was in fact a video visit. They told me they were too busy to give me a call back. I would also like to add I tested for COVID and it’s negative (the office knew that.) The person I spoke to was very rude and unhelpful. Did not listen to my concerns at all. I understand if there are certain precautions that need to be taken BUT you need to inform your patient of those protocols that are in place. As a patient of this practice for many years, I am very disappointed how this situation was handled. I LOVE the providers at this office but some of the front desk staff need to be more compassionate and caring. Take the time to explain your protocols so the patient can understand and not just feel that they’ve been ignored and brushed off. I understand you may be very busy and short staffed but please do not take your frustrations out on a patient"