BJ's Tire Center

"New tires at a great price and tire rotations for the life of the tires, what a great deal! I haven't had a bad experience personally when scheduling appointments, I'm not sure why there are so many negative reviews."

"I called and the guy said they were fully booked. I then said could I come in tomorrow. Then he asked what did I need. When I said tires, he said I suggest you order them online then make an appointment. It’s like he couldn’t be bothered. I expect some assistance in seeing what’s in stock and choosing the right tires for my car. Obviously he couldn’t be bothered and neither can I. Going to NTB for tires"

"Went to the store and the dude was so rude gave so much attitude. I also brought my own tires and they said they don’t put on tires unless we buy it from them. Which I get. What surprised me is when the dude said he would do it if I gave him cash and he asked for 100 just to change 2 tires. Which it’s supposed to be 20 a tire. I never thought a big company would hire a sketchy person."

"Attn Management: You guys really really need to train your staff on basic customer service protocols. The only thing that still saves the brick and mortar store is the human touch. Most (not all) younger staff members don't understand what customer service means or have proper sales personnel manners. You will continue to loose on margins and customer base to online retailers and other discount stores. We are long time BJ members and service has always been an issue at this tire center. It is really a sign of weak leadership at the store, regional, and corporate level. If you want the business to survive in this high inflation and tight employment environment. Train and investment in your people."

"Terrible customer service. I have now made an appointment 3 times and every time they lie (even management) and tell me that my name is in the system and it is not. To make matters worse, this is the second time I’ve needed a tire rotation and have had to reschedule it for weeks later. The employees at this location need training ASAP!! If possible, pick another location to take your car to for service."