Smile Dental Center

"I never asked for this appointment for my son, we didn’t show up, yet they are still billing insurance. I requested imaging for both of my sons to transfer to a different dentist closer to home in July and August. Someone from Gaithersburg office still made additional appointments for today without my consent. I had to request imaging again, and cancel the appointments for today. I finally received the images today, however they billed my insurance without giving any care to either children. Now my sons can’t have the care they need."

")Smile Dental in Gaithersburg)The dentist is mean, insensitive. discrimination is at an all time high. He called me a chicken for having a panic attack. He never explained the procedure or follow up care. He mocked me and called me a cry baby during my root canal procedure. Basically, told me that I was overreacting when I was saying I feel pain. Sent me home with meds that didn’t help with pain. The pharmacist suggested I go back, to request stronger meds , because the ones prescribed wasn’t going to help much. I was literally traumatized. I explained to him that my anxiety was too high. He just laughed in my face. I didn’t receive any documentation or advice for follow up care or why the procedure was needed."

"Unfortunately this place cant even keep a simple appointment. I set up an appointement last week in person and when i arrived they claimed i had no appointment set. I marked it on my calendar and got there and they acted as if they did nothing wrong. Glad I found a good dentist in the area! >>>> Not them. They were more interested in pricing out issues that i dont even have and all i needed was a checkup and teeth cleaning which is all covered by my insurance. I will also be changing my son's dentist because of this experience."

"My experience here has been great! My treatment has been a long one and every time I came in, I was given the best care. Treatment was explained and I was given choices. The customer service is amazing, trust me, am in health care too, so I can tell good service! And this place has exactly that. Not to mention names, the whole staff is awesome! I didn't have insurance but staff was very helpful in coming up with a payment plan that worked for me. Staff always finds a way to make the patient happy and comfortable! I really recommend this place for all your dental needs. I came here without a smile and I left with a bright one!"