PotomacBeads 240 North Prospect Street, Hagerstown, MD 21740

"Yes bead selection is great - BUT CUSTOMER PHONE SERVICE IS ZERO!! NO MATTER HOW MANY TIMES YOU CALL THEY SAY THEY WILL GET BACK WITH YOU. NO. NO THEY WON'T. Soooo NOW my order is wrong. They were more than happy to take my money, BUT I didn't get the correct product! Can't get ANYONE to call me back, so it will be a LONG TIME before I order from them again!!"

"Potomac beads is the only place I order beads. The quality is unsurpassed and the customer service is excellent. Their kits and patterns are top notch, the illustrations are very clear in color and the videos are so helpful. I have been able to really improve my skill set watching the videos and make gorgeous creations I never thought possible. I also subscribe to their best bead box, when it comes each month, I can not wait to open it to see the latest project. Beading has become my new passion because of Potomac beads. I use them exclusively for all my beads, inspiration and kits."

"I love shopping with Potomac Beads! They have such a great variety of beads, findings, and exclusive pieces to choose from! Their tutorials are so helpful, and their customer service is great! They always ship promptly and include a little “gift” each time that inspires me to try other projects! I particularly love the half tilas, and have sold several bracelets to friends. They are so responsive when you have questions and I love their new catalogs!"

"I love getting my orders from PotomacBeads! I get their Best Bead Box subscription every month and can't wait until it comes. I ordered some beads that had a defect and they promptly sent replacements. Great company to deal with!"

"Potomac Bead Company is one of the best things that ever happened to me. They are beyond excellent in every way. They do their best to keep our hobby affordable. They have a vast selection of inventory for all types of beading/jewelry making enthusiasts. The customer service is above & beyond expectation. They drop free tutorials weekly to keep our creative juices flowing. They have multiple monthly subscription bead boxes to enhance your habit. The designers are extremely talented & their tutorials are among the easiest to follow. My orders are always accurate & shipped promptly. If there is a problem with your order (rare), they will fix it. Potomac Bead Company helped me to unwind after stressful shifts at work & through the entire pandemic. I am honored to support this small business. I love this company & all of the amazing treasures they help me to create."