Goodyear Commercial Tire & Service Centers

"Called out for roadside service (actually parked in a roomy parking lot of a closed business). Call was for flat repair, replace if required. I was picking up a trailer with auto inflate on it. One pair of tires looked really good, but both had the beads broken. No visible damage any where, just not seated on the rims. I normally pop these on myself, but i has a student and they need to know how to use the companies breakdown system. It's not uncommon for a trailer to sit a while and slowly leak down. Yard trucks hook up and go do fast and do very sharp backs, that the system doesn't have time to inflate the tank and low tires on the trailer. They make that trailer spin on a dime, and the side shear on the tire breaks the bread lose. But there's nothing wrong with the tire. The service tech shows up. He refused to reseat the beads, air them up, and look for bubbles with soapy water. Insists he must replace the 2 tires. I carry one company spare. We are supposed to bring the old tire back. Knowing this, the service company could increase profits by insisting both tires must be changed so we have to buy one and pay disposal fees on one. That's one possibility. Another is that the tech has someone he can swap the really good spare for a bad one, and pocket some money. I called my company back and told them what i thought was going on. They called Goodyear. Goodyear calls the tech. The tech puts the inside tire back on untouched. Didn't even blast it with air to seat it. Placed the rim with the spare mounted in place and torque it down. He didn't have a copy of the paperwork for us either. Just leaves. One tire still unseated. 10 minutes later, No tools, no dirty clothes, and the inside tire is seated and doesn't seem to leak. In my opinion, someone in this situation is incompetent or crooked."

"Tries charging overtime ($400+) even though I came in 30 mins before closing for a simple tire patch"

"Fast service the 2 guys were really polite They did a really great job"

"Unprofessional, lazy and they need to go back to school especially that guy with blonde hair. The problem was I got steer tire leaking, I was guessing it's the rim. He took tire of my truck, looked around and started to put back. I asked him is it fixed, he told me he couldn't find anything bad and he even didn't dismount tire from the rim, seriously? I can't speak with such people who don't know anything. I told him just to change my rim and the problem disappeared. Why should I pay for this service when I have to tell people what to fix, where to look and what change?"

"Big thank you to Wayne! I am from Florida, only in Baltimore for my 3 year olds surgery. I had an issue with my a piece of metal cutting my tire tread from inside the wheel well. Within 5 minutes, the tire was back on and the metal piece was bent back. Great Customer Service!!!"