DSW Designer Shoe Warehouse

"I felt rushed, was hovered over and when I was ready with a purchase staff laughed and said, oh were closed now. I dropped the shoes and walked out. I always love DSW but have NO desire to do that again."

"Today I had the best customer service and attention to my husband's needs at the Fairlakes DSW thanks to ASM Justin. I had to ask the young man at the checkout for the name of Justin so that I could thank him personally. Justin answered my questions, showed me the correct fit, and all of these details without the feet of my husband. I anticipated this would be difficult, Justin delivered exactly what my husband required. Thank you so very much."

"I typically either order or pick up an order at the store about four times a year for certain shoes that my husband wears for work. And believe it or not they're over $100 and by the time I get done with my promo codes and bonuses that I've earned etc it will drop the price down to 45 give or take. They are an awesome store. The staff is actually well informed, they can actually answer question If you ask them. That is very rare these days. Typically you just get a glazed over stare, like they have no idea what you're talking about. But not at DSW, they're pretty good at handling questions, special orders, really anything that may be a problem or problematic. I have to say the customer service is off the charts great. If It wasn't, you'd be reading a different type of review. But I can't say a bad thing about them. At least not at this point who's to say what will happen in the future and if that happens I will update my review."

"The staff at this store are super helpful and courteous! Inventory is well-stocked and managed. It feels like the staff genuinely care about the appearance of the store."