REI 11950 Grand Commons Avenue, Fairfax, VA 22030

"I am a member of REI. I'm not a frequent shopper, but I do buy bicycle equipment, hiking boots and some clothing there. I purchased several National Park tee-shirts at Fairfax Corner store as Christmas gifts. They were great quality for the price. One of the shirts was the wrong size, so I tried to exchange it. The store didn't have the shirt I wanted in the correct size. When I went to the counter to return the shirt, I asked if they had the correct size at another store. The counter person immediately scanned my item and said the nearest store with the item was 100 miles away. I thought that was the end of the story. However, the REI employee said he could order one for me and have it delivered to my local store or have it delivered to my house. He said since I was a member that home delivery was free. I arranged for home delivery and received the new shirt in about 5 days. This is exactly what I wanted. Great job REI. You saved the day and now my daughter and her husband have matching Parks Project tee shirts. You greatly exceeded my expectations. Plus, I am still loving the hiking boots I purchased over five years ago and bicycle shorts I purchased two years ago. I'm looking forward to my next visit. Great job!"

"We have a great experience every time we go here. The staff is very friendly and helpful. Today was another wonderful experience and we were assisted by Dominic. He was super friendly and went out of his way to help us and explain REI’s discount policy when we didn’t even ask about it. He helped us save a decent amount of money."

"I suggest you bring a large clear leaf bag with you for your purchases. We enjoyed our experience until we checked out out. Their “no bag policy” is ridiculous. They had small totes unsuitable for larger bulkier items typical of winter the apparel for sale. Customers and members are left to carry a large number of purchases loosely gathered up in their arms to their car.This is a recipe for being a crime victim or losing expensive purchases. Not good."

"Their primary items are clothes and outdoor equipments such as bike, shoes, tents. They don't have sports equipments likes bow, hunting gears."

"Yesterday was our first time at this location and it was great! Very clean and organized. The staff was very helpful especially Jacob who assisted us in the bike section and was super knowledgeable. We found some great clearance finds and will be back to find a suitable bike for me with Jacob’s help."