Mr. Rooter Plumbing of Greater Baltimore 3701 Commerce Drive, Baltimore, MD 21227

"Stephen came to unclog nightmare of a drain. He was extremely professional and honest about fees and the process. As a new homeowner it was comforting having someone explain why and how they were fixing the problem while being very transparent about the potential cost. Worth every cent."

"Our area had a big rain storm, and I found out in the morning that all three (yes three) of my sump pumps stopped working for various reasons. All three needed to be replaced. Mr. Rooter's technician, Brandon, came out within a couple hours, assets the situation and was able to replace all three of the pumps the same day. The prices was very reasonable, too. The customer service representative, Kim, was very helpful in getting things set up. She was kind and courteous. I will recommend Mr. Rooter Plumbing to any of my friends and family, and if the need arises, will call them to fix any of my future plumbing needs."

"Everything from start to finish was great. Rich arrived on time, and walked me through all of the issues in my house. He was quick to diagnose and fix the problem. I quickly noticed that this man was very knowledgeable. He was thorough, explained the problem in detail, was respectful & friendly. I would certainly use their services in the future & recommend their services to friends. If I have any other issues and need to use this company I will personally request for RICH! Thank you"

"I want to thank Ryan from Mr.Rooter who provided excellent service in installing a 48 gallon low boy water heater. 5 Starz ***** He also cleared a clogged sink in the upstairs bedroom on a different service ticket. He ensured the water drained properly, the water pressure valves on all faucets were set properly and the hot water was efficient. All service provided was done on a timely fashion. This company is highly recommended!!!"

"DO NOT USE. You will get taken for a ride. I NEVER write reviews. When you engage with them, you can expect to encounter personnel who are highly respectful and attentive to your specific needs. This is definitely a significant advantage. In my case, I chose to utilize their services to address a leak in my sink. The technician arrived promptly and determined that the issue was with my fixtures. The total cost for the service amounted to $330. However, I'm unsure about the breakdown of this cost—whether it included an hourly rate or materials—since the technician spent no more than 30 minutes at my home, and the materials used were minimal. Admittedly, my knowledge of plumbing is limited, and all I really needed was for the leak to be fixed I paid $300. For the job. Surprisingly, less than 15 days later, the same leak resurfaced, prompting me to call them once again. The technician who arrived this time informed me that the previous visit had indeed addressed the leak, but the current issue was unrelated and completely different. Huh? Not only that, the tech attempted to contact the supervisor who was “busy” and gave him a quick brush off (trust me I was there) This implies that the initial technician did not thoroughly inspect everything to ensure a comprehensive job. To provide clarity, I have attached some photos to demonstrate the relatively small scale of the project. The second technician, Darrius Salmond, took the time to meticulously examine each pipe and connection, ensuring a thorough job—a responsibility that the first technician should have fulfilled. As a result, I find myself out nearly $500 for what essentially amounted to a minor task."