All Appliance Pro, LLC.

"Horrible, horrible business. DO NOT WORK WITH THEM. They spent over 2 months trying to fix our ice maker. They came to our house 6+ times, had to "order different parts" 4+ times. Every single time the technician was late. One time the technician tried to come at 10pm. Multiple times the technician no showed and didn't call to let us know. Finally we just had to argue for a refund because it was clear they could not fix anything. They should not be in business."

"Do yourself a favor and find another company to work with. Not only is the scheduling staff rude, the technicians do not know what they are doing. I had one come on Saturday, April 2, 2016. After waiting three hours for him to show up, he could not figure out what was wrong with my refrigerator. They sent another technician out on Monday April 4, 2016 who told me that a sensor was bad which was causing the water line to freeze. He could not provide an estimate on the cost to fix the problem at that time, which I thought was odd. He said he would give me a call with an estimate the next morning. I called the company again on Tuesday April 5, 2016 around 2:30 in the afternoon to ask about the estimate. After putting me on hold for five minutes, I was told that a request to a warehouse had been made to find out if the part I needed was in stock. I asked why they would need to know if a part was available in order to give an estimate and was told that they were waiting on a response from the warehouse... in other words, they could not answer the question. I then said that made no sense since the price of the part should be know and you could derive an estimate from that price. I was told that I just didn't understand. I told the person on the phone that most if not all companies derive their estimates on the price of the parts and not the availability of a part from a particular source. I was told that everyone in the world understood this process except me. I ask to know the name of the part and was told that they would provide an estimate by the next day. I then asked to speak to a manager and was told the he was not in. I asked when he would be in and was then hung up on. When I called back, they would not answer my call. Unbelievable! DO NOT USE THIS COMPANY! UPDATE (April 20, 2016): I finally received a refund of my service call charges after two weeks of calling and being lied to repeatedly by the people who answer the phones. There are two of them that will say anything to get you off the phone. They always tell you that the manager is in a meeting. When pressed, they will tell you that he will call you in one or two days, but never does. They will suddenly stop responding to you when asked for specifics like the managers name, or exact times when a call back can be expected. The weirdest behavior, they just stop talking. Maybe they put the receiver down on the desk. They hang up on you often and will not pick up your call when you call back. Truly the worse customer service I have ever experienced. I never did receive an estimate for the repairs. I believe that is beyond their capabilities. As discussed above, I had two service techs come to my house and neither was able to diagnose the problem. Both seemed dependent on help from a person on the phone and neither did more than open the refrigerator doors in an attempt to diagnose the issue. It is interesting that they are operating under this business model. It does not seem to be sustainable. At least that is my hope... that they are unable to sustain this model of rude behavior and incompetence and just go out of business. Again, I would highly recommend that you find another company to work with. You will have a less frustrating and faster path to resolving any issue with an appliance."

"I called All Appliance Pro about 10 am when I realized my Bosch dishwasher had standing water in it. The dispatcher quickly understood what I needed, said a repair person would arrive between 12:00 and 3 pm that day and would call prior to his/her arrival. That is exactly what happened. The intelligent, capable repair person called, arrived prior to 3 pm, fixed my dishwasher (he had the new motor in his vehicle), charged a reasonable rate and left. I will call All Appliance Pro for any other appliance that needs fixing in the future."

"Sat Morning I called All Appliance Pro. Great repair service. Have used them 3 times. Twice on Sub zero Refrigerator for different things about a year apart Lucky was very knowledgeable, knew exactly what was wrong With My REF I was pleased with the level of Service Plus customer service, Lucky did call when he was on his way. Their pricing is very reasonable! He completed the repair (New control Board) and fixed a broken part on the fridge water dispenser for $160 After week later I got a call from their office checking on my ref .I support these guys 100% I really respect them for advice and the building of trust continues. Everyone needs to use this company when their appliances need repair, I am one happy customer!"

"We were not impressed with this company. They came the same day we put in the online request, but they told us that the ice maker and seal were broken on our freezer and they had to get the part. We were told we would be called the next day between 12-2 and never received that call. We even gave them a couple extra days. When we called them finally we were told that our part was on back order but that it would be in that week. Well no surprise that we didn't hear back from them. I called and complained and said I wanted my deposit back if the freezer wasn't fixed in the next couple days. They did come on time a couple days later. Online it says that you can save up to $55 if you submit an online request and when I asked about that, I was told it was already included in our $280 bill, but it was not documented on the receipt at all. When I asked about the seal, I was told that it was not broken and we just need to make sure we shut the freezer properly. There has been frost build up on our freezer for months and we were under the impression that fixing this would be included in the cost. He used a blow dryer to melt away the frost and had a towel to wipe up the water. However, after he left there was still quite a bit of water on our wood floor and my toddler slipped twice on it trying to get across the kitchen. Overall, not impressed with the customer service. I just hope the problems with the freezer are fixed."