Sears Heating and Air Conditioning

"Broke my oven and caused a gas leak. I couldn’t contact anyone from the customer service department to get someone to come back out. Sears negligence almost KILLED me!!!! Now I have to buy an entire new oven! Requested a refund for breaking my oven and causing a gas leak, and I still cannot get in contact with anyone. Now I am without a stove and can’t cook. I DO NOT recommend!!"

"John was our Service Technician and did a fantastic job. Was very courteous and friendly also to our 2 dogs. Repaired our air and heating and was very informative about the repair. We would most definitely ask for John should another repair occur which we don’t anticipate. Our whole house is Sears appliances plus our air and heating. Sears is a most trusted business. Thank you John!"

"Our repairman arrived on time and set to work immediately. He diagnosed the problem with our dishwasher and replaced the parts that were not functioning. Then he was very meticulous to check and test the machine to be sure that it was no longer leaking. He worked quickly and efficiently, fixed the problem and explained everything to us in easy-to-understand terms. We were very impressed and are completely satisfied with the work done."

"The technician called to say he was on the way, and arrived within five minutes. The part he needed to replace had already arrived, and he made the repair very quickly. He was prompt, clean and efficient in his work. Overall, it was great service from Sears Home Repair."

"So far, the actual repair has been completed to my satisfaction. However, part of the process was unsatisfactory to me. I did not receive a written quote or a receipt for the estimate. Credit card was charged and we were not given a receipt. I was told by a rep that I could not get one until the work was complete. If you charge a card, you should get a receipt, simple as that. The work was scheduled to be completed ten days after the diagnostic appointment. Once it was complete, I still did not receive a receipt or any info regarding the 90 day guarantee. I was told it would be emailed and I never received an email. I had to call Sears again to follow up and get one. I think this part of the process is definitely in need of improvement. Thank you."