Horizon Services - Air Conditioning, Plumbing & Heating

"Horizon Services immediately helped me out of a difficult situation when Stanley Steemer blew out my HVAC system by improperly cleaning my airducts. This occured during the cold snap here in Baltimore, MD. The furnace would not work after the service was completed. Horizon Services was the ONLY company that said they could provide emergency service same day. Omar the technican, arrived 30 minutes after my call and diagnosed the problem. During the airduct cleaning process dirt went into the HVAC motor and the pipes leading into the flue where CO2 goes out the home was totally dislodged. My old HVAC system worked perfectly before the airduct cleaning. Sadly because I had an older furnace, it would have taken weeks before I could obtain a new motor. After obtaining 3 estimates for a new system, I chose Horizon Services for their quick response and ability to install a new HVAC System the next day!!!! And to their word....Ben and Jesse were at my home the next day at 7:30 a.m. The technicans were very professional and provided me with information on the installation process and how my new Lennox System works, how it can be maintained to function at the highest efficency level. A special shout out to Chuck Raynor the sales representative for his transparency and educating me about the 3 HVAC systems to choose, and on the particular one I purchased with the AC unit. I knew exactly what I was buying. My home was without heat for 3 days..when the Lennox furnace turned on on day 3, my home warmed up in 15 minutes. The Lennox system is super quiet...and every room in my home is so comfortable. Thank you Horizon Services, its sales rep and technicans for everything!!!! Below are pictures on my awesome new system!!! OH....BTW...there is a 10 year warranty on the HVAC system..and 10 year warranty on parts and labor!!! If you decide to move, the warranty is transferrable to the new owners!!!"

"Horizon did a great job with the whole experience end to end of fixing my clogged kitchen sink. Their website allowed to schedule my own appointment and it actually worked! I say that because I’ve been on other sites that you still needed to call because it didn’t work properly. I received a call and a text to be able to receive an eta when my plumber would arrive. Tyrone was super friendly, knowledgeable, and efficient. He got the job done where I could not with my own tools. Price was great too. Thank you!! Would highly recommend."

"We had Kenneth as our tech who helped us with our yearly maintenance. 5 stars across the board. Very professional. He was willing to explain what he was doing so we better understood. He also was very very intricate in his process. I assumed it would be a quick check and go. He reviewed every piece of our heat systems, air ducts…etc. He even found some issues that he fixed immediately…for free. I’m asking for him every time"

"Rico, Carlos and Hugo did an absolutely phenomenal job, they really took their time to make sure everything was neat and clean, and looking professional. They were friendly, informational, and showed amazing customer service. Hands down the best appliance service we have ever had in our home!"