Barnes & Noble

"This is not particular to the physical location but more so B&N online. We paid an extra $87 for expedited shipping expecting it to ship in 1-2 days. It shipped a week later. I spoke with Vanessa on chat asking for a refund and her response was she wouldn’t be able to provide a refund because the website states the expedited shipping is from when it leaves the warehouse, not including the processing time. If you look at their website the statement is very ambiguous and misleading. It gives a false promise of overnight delivery. We will take the L but this is why people are using Kindles and Amazon is King. And while we can take the L, I’m thinking about teachers that are paying out their pockets to get things for their classroom and will basically be robbed an extra $87 because of misleading statements. Also to the students and families that are already struggling to get school supplies. All she said was “sorry, I will pass your feedback along.” Nothing about a store credit or maybe a gift card or anything. There’s no incentive to try to keep a customer or show concern for the customer. And I promise I was not rude to this woman. It’s terrible customer service and highway robbery. Be aware when choosing that shipping option."

"The Barnes & Noble store in Market Fair, Princeton, NJ, is probably one of the best Barnes & Noble stores in the country. The vibe is outstanding, and the layout is excellent. It has served the local community as a watering hole for decades. I come here regularly to work on my pet project, as well as to get my 10,000 steps done in between."

"I enjoy B&N a lot...I had a movie outing with a group of young ladies and they decided to go to Barnes & Noble afterwards. Easy thus simple navigation throughout the store that is a world of fun for book lovers/readers and a nice wine down for the youth to relax and read."

"Huge selection on toys and books. Clearance section for books is a great deal. I love the cafe area because it’s easily to grab our hot cocoa and coffee while reading some books. Quiet place."

"Stores of this size with no one in them give me pause… how can they possibly survive? But sometimes, the less the merrier. The store was pretty empty of customers on a dreary Saturday afternoon but was otherwise pleasant and serene. Many helpful workers and tons of merch to choose from. Many items not found in other B&N stores."