CVS

"Have given this pharmacy so many chances to get their act together and finally decided to just go down the road to the one in Exton across from Whole Foods. Do yourself a favor and do the same."

"Poor customer service. Pharmacists don’t answer the phone and it goes to voice. Pharmacist canceled my prescription refill without notifying me."

"What is the point of getting a job in CUSTOMER SERVICE if you treat customers like an inconvenience, give them the wrong information, and frankly refuse to help them. I have had 3 separate extremely negative experiences with 3 different cvs locations. All people need sometimes is a little compassion and someone who is willing to help. Not much to ask for but for the employees at CVS, apparently it is. What a disappointment and a shame."

"CVS customer for years in Phoenixville, but used this location for my daughter at WCU. Awful! Prescription was called in from Dr last Tuesday. My wife goes to pick up and gets told “we can not fill…issue with provider”. When she asks what that means, the pharmacist just reiterated his unhelpful statement. I call and speak to a different pharmacist and she says “we can’t fill it because you have no refills”. My daughter confirms with her doctor that the prescription was sent and calls CVS back…and finds out it is there ready for pickup! Can not believe two CVS’ers got it so wrong before a third got it right. I should have respected the 2 star rating for this place."

"This CVS pharmacy is AWFUL. I am so livid. I ALWAYS have a horrible experience here as far as communication, timing, and customer service. However this is the most convenient location for me. The experience I had today was horrendous. It took them 2 hours to fill 3 prescriptions yet told me it would only take 20 minutes. To make matters worse.. I get home and my one medicine is missing.. yes they gave me three bottles.. BUT THE ONE BOTTLE WAS THE INCORRECT MEDICINE. This could have been deadly. Im so annoyed. The warning pamphlets all have the three correct medicines yet the bottles have something completely different written on them and the pills don’t look how I know they should."