Jos A. Bank

"Shawn has a great eye! He made finding an outfit for a friend’s wedding easy and fun!"

"Went here early one day last week when it was raining. I needed a tie for my father's funeral and was afraid of it getting wet walking back to my hotel since they only have paper bags for small items. The morning manager was kind enough to go to the back to find something that would keep the tie from getting wet. Thank you for taking care of me."

"Today was my first day visiting Jos A Bank at Fashion Centre - Pentagon City to explore suit options with my fiance for our upcoming wedding and to our surprise we left feeling disappointed and underserved with regards to customer service. I chose Jos A Bank as the tailor for our wedding because I've had great experiences in the past at other Jos A Bank locations. Excited, we walked into the Pentagon City location around 3pm on Saturday, July 8 with nothing but high expectations. One gentleman gave us a warm greeting and asked how he could help us today. I notified him that we were looking for a medium purple custom suit for our wedding. Another salesman at the register, without looking through the inventory, quickly jumped in to say that this store did not carry purple custom suits or anything of that sort. A little taken aback by the short response, my fiance asked if there were fabric swatches we could look through. The abrupt salesman pointed us over to the custom section and remained at the register despite the store being empty. We looked through the fabric swatches with no assistance until the abrupt salesman walked over with a handful of new swatches from the register and stumbled upon a new purple fabric. He then notified us that the new purple swatch was limited edition and we would have to order the suit soon with no option to tailor the shoulders in the future. For some reason, he then recommended K & G as our best option and told us that he was not trying to push us out of this store. Trying to understand his K & G recommendation, we informed him we were unfamiliar with K & G and asked if they offered custom suits. He answered yes and explained K & G, Men's Wearhouse, and Jos A Bank were all under the same umbrella. From the beginning of our conversation with the abrupt salesman we definitely did feel like he was trying to recommend we leave and he even confirmed our thoughts by verbalizing that it was not his intention to push us out of this store. We felt very unwelcomed and decided it was best for us to leave despite us being in the store for less than 10 min. I was extremely disappointed with the customer service we received by the abrupt salesman. With this type of customer service, how can I with good conscience use this store for my wedding or recommend this store to others? Prior to my visit, I selected Jos A Bank for my wedding tailor because of my previous positive experiences at other locations and found it disheartening for the abrupt salesman to recommend me elsewhere. We hope that others have not been turned away so quickly after having selected Jos A Bank for their special occasion."

"After going to another J Banks and M wearhouse and not getting much help I found myself at this J Banks at Pentagon City. I wish I knew the salesman's name but he was EXTREMELY helpful. Got me everything I needed and even helped to expedite alterations. Warning to the consumer: tailors seem to be really delayed or backed up right now when it comes to alterations so try and give yourself at least two weeks. These guys made it happen though and I am very grateful. Go here!"

"This shop is located at the Pentagon Fashion Center, Arlington. A shop with good collection and very helpful and accommodative staffs. I bought few shirts and I had to exchange them. They did it effectively and helped me to find out shirts as per my measurements which I was ignorant about. They also helped me to pick a suit for me. I was very happy about their service. I recommend this shop for everyone. The market has pay parking facilities and a food court for your needs."