Urban Cowboy Lodge

"Unbelievably beautiful views, incredible room, and overall an amazing experience. The restaurant had amazing food, particularly the Jicama as well as the Braised Lamb Pasta. Cocktails were great. What stood out most, perhaps, was the staff and how accommodating they were. Chloe upgraded our room and was helpful with answering all of our questions regarding our stay. Can't wait to come back next year!"

"I’ve never left a negative review before as I understand these can be detrimental to small businesses, but this experience was easily one of, if not the worst I’ve had at a hotel. It’s unfortunate as the hotel itself was nice and this could have been a great experience, but the total lack of customer service, false advertising, and high price of the hotel is leading me to write this. - For starters, we booked a “Mountain View” room - I’ve posted a photo of what this view actually was (first floor). We were told “technically this is a Mountain View” as our patio had a view of the mountain, however, there were no windows from our room that faced the patio, nor did we want to sit outside in 29 degree weather to enjoy our “view”. Receiving an answer that includes the word “technically” isn’t conducive to finding a solution or making guests feel their purchase is worthwhile. - From there, we requested another room as this was clearly false advertising - we were given a “suite” room which had a slightly upgraded version of the same view (second floor view). Our next problem arose when we came back from dinner to find our room was permeated with pork and chicken scents. We were given no heads up that this room was right above the kitchen and absorbed every iota of food scent from downstairs. - We were then given “linen spray” as a solution (image) and when we asked for assistance, we received the response “what do you want us to do about it?” when we pushed for something else to help us or make this stay even remotely comfortable or worth the value. - Finally as we checked out a full day early and complained that we simply couldn’t stay in the room any longer due to both of us getting nauseous from the breakfast smells that also came into the room in the morning, we were only offered half of our second night back despite us leaving before check out the next day. There was no flexibility or understanding from anyone at the hotel that we were misled and uncomfortable, and the general tone was “welp, deal with it I guess” - If all the above wasn’t enough 1. Expired snacks at the mini bar (image) 2. The hot water from the shower came in and out 3. Three of the four windows in the replacement room were broken, although, the front desk did offer to come up whenever we needed to help us with the window. I don’t particularly love having a stranger in my room to close my windows on a supposedly romantic getaway. 4. Dirty/dusty nightstands I’ll end with saying this - make sure you know the room you’re staying in before you begin your stay. I can absolutely see this hotel being a great time, but unfortunately we were one of the few that got the short end of the stick, and their customer service isn’t geared to assist."

"Amazing location gorgeous scenery and an amazing staff. So peaceful with an amazing atmosphere and good food. The staff really impressed me especially Kyle this young man was so helpful. I highly suggest asking staff especially Kyle for whatever you need. If he doesn’t have the answer he will surely get it for you. Had a great stay here will be back!!!"

"We really enjoyed our stay here. Beautiful rooms and common areas, great amenities and so much to do on the property! We enjoyed going for a dip in the river that runs along the property, walking the trail and seeing horses next door, and the soaking tub on our balcony was amazing after long days of hiking and exploring! The location in the mountains is spectacular, there is so much to do within 30-40 minutes, lots of hikes and tons of fishing spots! Our room as very cozy and comfortable as well. We would love to come back here sometime and stay for longer!"