W Philadelphia
1439 Chestnut Street, Philadelphia, Pennsylvania 19102
About the Business
Located in the heart of Philadelphia on Chestnut Street, the W Philadelphia offers a luxurious and stylish lodging experience. This modern hotel boasts chic rooms and suites with stunning city views, as well as top-notch amenities including a rooftop bar, fitness center, and on-site dining options. Perfect for both business and leisure travelers, the W Philadelphia provides a sophisticated and comfortable stay in the bustling city of Philadelphia, Pennsylvania.
Reviews
"The hotel is gorgeous, but the management is lacking. I was charged $60 for valet (even though I didn’t even have a car for this trip) and $12 for WiFi (though it stated it would be free). The WiFi charge has been refunded, but the $60 valet charge has not been addressed. I called first 10 days ago and my concern was “sent to the manager” to review. After calling multiple times, I have not received any update or response. This is really upsetting because I did enjoy the hotel, but cannot in good faith support or give a positive review for a shady hotel."
"So first time in Philadelphia and it did not disappoint. Our hotel was beautiful and centrally located to everything you could possibly want to see historically. The concierge was helpful and warm. The rooms were comfortable. We met a regular at the bar that pointed us to the absolutely most amazing live music venue. Definitely at a perfect location. We are seriously coming back with our adult kids. Much more to see. The beet salad at the bar was delicious...and it gave us our 2nd wind for our next destination. The bar called Time."
"This hotel is in a great location, beautiful with an overall great staff and I have stayed at this hotel multiple times with complete pleasure overall. Unfortunately, you have to be very very careful walking in your room with socks on. I had a very nasty accident in my room which almost cost me my life not once but twice, the first time was when I was getting out of bed with my socks on… not sure how…. But I slipped on the carpet unable to catch my balance landing backwards into the TV cabinets taking a chuck if my arms skin with it and the second time was in the shower room. Right before you enter the shower, its VERY slippery and if you are not careful you WILL slip and possibly injury yourself. Just be careful. Other than that… I enjoy this hotel very much and will walk barefoot going forward on those slippery carpets. Also thank you to all the staff members and managers who tended to my wounds, as I was bleeding profusely after my accident in the bedroom. They were genuinely concerned with my wellbeing and even sent me a fruit platter with a large flat bottled water ( they offered Champagne but I cant drink). Thanks again!"
"Not a service one would expect from W brand. Hotel is beautiful, well designed, chic and seductive, elegant and modern, as one would expect W Hotel to be, but service...... as a guest, we didn't pay $400+ per night to enjoy gorgeous chandeliers, but to enjoy good service W is known for. We contacted whatever/whenever for a simple amenity, and while it was promised to be delivered, that never happened. Most of the time, we didn't feel like hotel guests but intruders who didn't know staff members to let us into the bar area..... On Sunday morning, after waiting for over hour and half for our car from valet, "manager" came and apologized kindly informing us that she will comp entire valet from our bill. Well, difficulties happen, and I took this as an act from manager, and W Hotel desire to get things right. But now looking at the bill I realize that didn't happen. All of the valet charges are included. I paid over $250 to be standing in the rain for over an hour. As guest i understand that mistakes happen, but being lied to, that is unacceptable. And please, those good morning/afternoon/evening carpets, please have them cleaned or at least vacuumed. Same mats are very welcoming reminder that staff is here working to make our stay memorable. I saw them on sandy beaches of W Maldives and they were cleaner then the ones in the elevators of W Philadelphia."
"I stayed here for my birthday and had the most amazing experience! I didn't check in until almost 9pm and wasn't having the best birthday until I got to the hotel. From the minute I pulled up to the valet I was greeted by W, he said welcome to the W my name is W and had the biggest smile, he was so nice!. When I checked in I was upgraded to a studio suite which brought me to tears, the room was incredible! Ebony was the sweetest girl at the front desk!. Jess, jonny and X were behind the bar and they were also wonderful. The whole staff is super nice! The pool is also worth checking out. I will definitely be returning! Watch out for Tatiana tho, she's pretty rude and hostile towards guests."
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