Edible Arrangements

"My daughter did not receive her order last Friday- Sept 1st. I have left two voicemails and one email. I should have read the reviews before ordering. Waiting for my refund."

"Fantastic experience! Bouquet of fresh fruit and chocolate was amazing as a gift for my daughters first day on her dream job. Store owner made a special trip to deliver the arrangement for when my daughter finished work for the day. Incredible Customer Service!"

"I ordered an Easter arrangement for delivery on Saturday before Easter, giving explicit instructions online and by phone, to call the recipient first to arrange delivery. Instead, the fresh fruit was left unattended outdoors until it became moldy because the recipient received no call until he was away from home for 24 hours. As soon as I realized he was no longer home I tried to cancel the order but received no call back. I have still received no response from the seller despite repeated requests for a full refund. The arrangement was also totally different from the one pictured. By the time it was received it was so spoiled that it smelled rotten. I would give zero stars if I could."

"Last year, I chose this store, Edible Arrangements - 1276 in Washington District of Columbia, to gift a friend with a delicious Edible Arrangements fruit display! I am a long-time fan of the brand for its outstanding service here in Georgia. I also have had great service in other states. Lo and behold, I discovered another facet of the brand when I placed an order with this franchise owner! The order showcased fruit I wouldn't serve to my pet after only 3 days. My friend was appalled and texted me a photo of the fruit, which I have shared in this review, as it is important for unwary customers to learn what might be their fate if they don't take the time to read Google reviews. My friend texted: "This is what strawberries looked like on day 3. Sad face. THEY owe you." To say the least, I was equally as flabbergasted. Before encountering this store, I'd NEVER had a problem with the Edible brand. I called the store. The manager, I believe she said her name was Lisa, answered and began excitedly telling me that the fruit was fresh, just off the delivery truck, and nothing was wrong with the order. In short, she was NOT trying to hear anything other than the dial tone. "Is this Edible's example of customer service?" I asked myself. Surely not. But the manager dismissed me. I found the Contact Us section of the Edible website and promptly drafted a complaint. What I received was an Edible Arrangements Reference #3989349, a thank you for contacting them, and a confirmation that my feedback was sent to the store. The store owner would review my comments and contact me within 48 hours. Nothing. No call, no email. Nada. If the manager felt justified in being dismissive on the phone then, why would she want to engage me again? And I was polite. I must make a note on my calendar NOT to contact this store in the future. In truth, I thought of never doing business with Edible Arrangements again. However, I will not allow one poor experience to mar the whole of my delight with sending Edible's delicious baskets, which I love. This reminds me to return to the Edible Arrangements I use in Georgia and commend them for their outstanding service. The Edible Arrangements Corporate Division must address the substandard service of poorly rated franchises. Horrible customer service should never be tolerated."