H&R Block 2300 Washington Place Northeast, Washington, District of Columbia 20001

"By far the worst experience I’ve ever had customer service wise or any kind of service wise. Something needs to be done about this place because it is not being managed properly. I doubt my data is even secure after sharing all my tax information I haven’t received one update from my preparer, one bill, nothing. Called, emailed, even came to the place in person and no progress. Complete waste of time. Jacqueline needs to find a new job"

"I have filed my taxes with HR block for a decade until now. Today I arrived 10 minutes early to an appointment. There’s no front desk attendant, visually no representative. I did overhear an appointment with a representative and an another client taking place in another part of the building. At 6:15, I spoke up and asked if Mrs. Brown was available aloud. “I’ll be right with you.” Brown responds, from somewhere but never physically comes out to greet me until 6:25p. Then at 6:28, I overhear a discussion with Brown, another representative and a client. My time is valuable, I made an appointment and that time was not honored. At 6:30 PM I left to make an appointment with someone else. This experience was unacceptable."

"I made an appointment and had to wait 45 min for the person to get in to the office. It was understaffed and one woman was doing both a tax appointment and answering the phones, which backed things up. Then, my person took nearly 2 hours for a return and it was not that complicated. I had uploaded my documentation on the H&R block site prior to and he couldnt access any of them because he couldn't figure out how to log in to my client information. We had to work off of my cell phone. Very frustrating."

"I think the client should informed about the fee before agreeing to the service. I was informed that I owed $128. Had I known this I would have went somewhere else or did them myself. I had donated to charity but was not asked about it. I would never go to this place again."

"Service was great and done in a timely manner. However, information in regards to return process should’ve been explained a little more clearer. I would highly recommend staff explain in detail how returns work, especially if using the Emerald Advance Card."