Etchberger Brad CPA 1948 Scotland Avenue, Chambersburg, PA 17201

"Dropped off all my information in the beginning of March, so it could be reviewed and I could know if anything was missing prior to our consultation on March 14. After our consultation, I heard nothing for weeks. After numerous voicemails and phone calls I was finally able to catch someone on the phone and was advised that my taxes would be filed after April 17. April 17 came and went with no notification. In early May I was told that my information was being worked on and would be done by the end of the week or the following week. After hearing nothing once again, at the end of May, I started making phone calls and leaving voicemails again, which all went unanswered. Today, June 6, almost 3 months after my initial consultation I drove to the office and asked for my documentation back. Funniest part about this whole situation is I called another CPA in the morning and everything was done and filed by the end of the day so I'm not sure what the three month holdup was. **Edited after reading response** That is not true. I received a total of 1 call from you and have the call logs to prove it. In fact, the day I arrived to asked for my documents back, you did not return many of my multiple previous calls/voicemails. And appropriate response to my review would have been "we apologize, we dropped the ball in this one. We will do better." Feel free to call me to discuss."

"I was very satisfied with the friendly, prompt and professional tax assistance provided by Brad and his support staff. After the initial phone call and in-person consultation he completed my federal and two state returns, with complexities, much sooner than I was expecting and he satisfactorily answered all my questions to my satisfaction in the wrap-up meeting. I received excellent service and will be back next year. I highly recommend Brad, particularly if you have non-standard or complex tax issues. Furthermore, his fees were very reasonable. Thank you sir."

"I was referred to Brad Etchberger by a church friend. I found him to be polite and professional, and he had my taxes completed in about a week. The final product is well presented, thorough, well organized and I'm completely satisfied. I definitely will use Brad again and highly recommend his services."

"I came to Brad Etchberger with a recommendation from my previous accountant who retired. He is polite, professional and provided extremely prompt service. His charges are completely reasonable. I am delighted with this business As a side note, I had called other accounting firms when my prior accountant told me of his pending retirement and described my needs and was given estimates ranging from 2 to 3.5 times the cost of Mr Etchberger s service."

"Brad was great! After years of completing my own taxes, 2017 taxes became a bit more complicated. A few friends suggested I call Brad. I called him, got a quick appointment that worked with my schedule. Brad knew exactly how to handle our tax situation and quickly reported back to me within a few days. I don’t think I will complete my own taxes in the future, I plan to continue to use Brad since this experience was so positive."