MOUNTAINEER GAS COMPANY 1346 Cove Road, Weirton, WV 26062

"Well , considering they have a monopoly & our government is a joke only working against the small business whilst propping up the gigantic octopuses who fill their campaign accounts with maddening amounts of loot no individual donor can compete with (nor should they) however due to the lack of laws being enforced & the strangle hold they have on our community, they evidently feel as though there's no reason to be upping their customer service game, I mean what are you going to do tell them to pound salt? I've recently purchased a large 4apt 2bed each apt building along with a wood shop. I've been trying to get gas on in any unit for almost months. Every 2days I call & get a new bogus story. I'm not bragging but how am I now supposed to pay a deposit after my tenth credit check showing my score of 800? What a joke"

"Would give zero stars if possible. I’ve been trying for over a week to get service started at a new house I just moved into. No way to cook and no way to bathe my kids. I’ve been on the phone with them every day multiple times a day, spoke to supervisors, no one will do anything. I was told someone would be there this morning (June 28th) and no one showed so I called again and was told that they came and no one was home so they left a card and left. There was no card and no one showed up at all. Was told they will come tomorrow morning but they can’t give me a time and i doubt they’ll show up this time either. Completely awful and unprofessional company."

"Has to be the most difficult company to deal with. We were moving and only needed to transfer service to our new place. It was like pulling teeth out and breaking a leg at the same time. Customer service is awful. I love how there a monopoly and can extort money from the customer at there whim. I wish our new home at this point was all electric. We got to speak to 7 different CS reps and one supervisor and there was only 1 that was kind and comical and went above and beyond. We even got hung up on 2 times while waiting."

"Again just more people asking me to give up my time. When my local water company reads meters, they do it from the outside of the home so you don't have to be home and be accomodating when they do it. I don't see how a little local water company can have that technology but Mountaineer doesnt'. They would have much easier of a time doing meter readings if they just used such technology."

"When I started renting a new house I tried to get gas service for the water heater on August 8th, it is now the 23rd and still no service or even an appointment to start service. I've given them all the information they asked for, but when I called on the 18th to make sure they received everything I was told I'm on a waiting list and they will call me to set an appointment to start service. I have no other choice but to get service from this company and it's absolutely appalling to wait this long. I started calling everyday to see what was going on and finally got service turned on by the 25th."