Heritage Valley Pediatrics - Beaver

"Actual office hours are not aligned with office hours posted in numerous locations...seem to randomly change with no prior notice and not related to a Holiday. Very frustrating."

"Great doctor, always make us feel that our child is in good hands when he's examing them. Very informative explaining our symptoms."

"The new management and scheduling is unbelievable. The office staff are severely short staffed at no fault of their own. The automated phone system prompts you to make selections and then has you leave a voicemail, and it can be up to 24 hours until the call is returned. Calling to schedule a sick visit can take up to 1.5 hours - they advertise an app but the app is buggy and does not work. That’s why the hold times are still so great. The scheduling department called me to cancel my infant son’s check up with less than 24hrs notice and no alternative. They call back at odd hours, hours later, and we end up playing phone tag. It’s so so frustrating. We’ve been seeing HV Peds for years with minimal hiccups but now I am seriously considering switching practices. :("

"My son has been going here since he was born (for 6 years) and we didn’t have a problem. I just recently moved and now all the sudden they won’t send over his vaccinations and I have no idea why. My son needs to be seen at his new doctor and I can’t get him in there without them sending over his vaccinations and it’s been over a month. Such a freaking waste of time."

"They have a few wonderfully caring Dr's. Ive taken my kids there since newborns. Over 13 years. but recent years I have had so many problems with office staff not returning calls, appointments somehow not being checkups YEARS in a Row. Meds never being called on over and over . I've decided to switch"