Planned Parenthood - Newton Health Center

"Came here for a pregnancy confirmation. When I walked in was asked if I had an appointment all I said was online it said you cannot make an appointment for that. (No hostility in my voice whatsoever) yet the lady at the front counter was persistent that I calm down… will never come here again because what was the point of that. Just came off rude for no reason."

"I came here for an annual check up and was all done within the hour. The staff is very friendly and inviting! They made me feel very comfortable and safe. I would definitely recommend coming to this location. I was sad to see the negative reviews as my experience was great!"

"I don't know what's been going on there lately, but they've rescheduled or attempted to cancel the 3 appointment I've tried to make this month, I gave up and went elsewhere. When you need them and it's kinda urgent due to potential STI exposure it's not fun to be rescheduled for 2:30 the next week, only to texted to confirm your 12pm appointment, and when you call back to clarify your told "oh we aren't actually open""

"Don’t waste your time. I came here for potential answers and maybe a little clarity on my situation. I had an appointment at 1:30 and waited an hour and a half to see someone. That’s totally fine, I wasn’t upset about that whatsoever. I can understand being behind. My issue is that when I finally did see someone, not one question was answered and I was dismissed almost immediately. I asked a question about my pregnancy timeline and was handed a paper, she said “fill this out” and walked out of the room. I was in shock. I asked additional questions and then finally said “should I be asking someone else these questions?” She said “no, you can ask me” and then still proceeded to ignore everything I said. Legitimately not one question was answered. I asked to get an ultrasound and I was told I would have to wait, as there were other people who had made appointments. Great, except I had MADE one. At 1:30pm. And sat for an hour and a half. I ended up leaving. The only question I had answered was that I had a positive pregnancy tests. The 6 tests I took at home told me that. They need to realize that busy or not, this can be a scary situation in someone’s lives and a little graciousness and help go a long way. I ONLY gave any stars because of the ladies at the front desk. They were extremely sweet."

"First of all their hours are already weird. I talked to two different people to try to make an appointment and they said to just walk in and no appointment necessary. I wanted to make an appointment in case they couldn’t take me and so I wouldn’t waste a trip because I live an hour away. So I go there on a Thursday, where the sign on the door says to open at 12. I wait about 20 minutes to give them time to open. The door is locked. So I call them and they say they’re closed and just hung up"