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Windstream Communications
109 Crytzer Road, Kittanning, Pennsylvania, United States
About the Windstream Communications
Windstream Communications is a leading telecommunications provider located at 109 Crytzer Road in Kittanning, Pennsylvania, United States. With a focus on delivering high-quality internet, phone, and TV services to residential and business customers, Windstream is dedicated to providing reliable and efficient communication solutions. Their state-of-the-art technology and exceptional customer service make them a trusted choice for all your communication needs.
Reviews of Windstream Communications
"TERRIBLE!! This explanation is long, but necessary I made the mistake of switching to Kinetic by Windstream over the summer from being a Comcast customer for almost 11 years. Worst decision I ever made. Within 4 days of signing up for the service I was already calling the representative that I met at my door and talked me into trying it. I wanted to know why everything was constantly "freezing". He sent a tech out right away to "fix" the problem. 2 months later my internet was shutting off about every 12 minutes.. we'd get up unplug it, plug it back in, wait for it to boot, just start watching a program and boom, it would shut off again. I dealt with it for about 24 hours thinking maybe they were having some surges or issues somewhere on the network's end of things. I called customer service and after running diagnostic tests they tell me that my service was hooked up without an IP address (then how was I receiving service for 2 months? It's still a mystery). A tech comes to my home 2 days later (did I mention my kids are homeschooled and NEED the WIFI?), he "fixes" the problem. Within 5 hours of him leaving the service begins freezing up again -this time it did work itself out. Another month or so goes by and the service begins "freezing" again. I call and talk to a representative who assures me that he put a ticket in for me and someone will be at my home the next day (I was really surprised someone would be there so fast.. too good to be true, right? RIGHT). I took the day off from work to be there and a tech never showed up. I called and spoke with a representative who told me there's no ticket in for me and no one scheduled to come to my home in the immediate future. She runs some diagnostic tests and is able to "fix" it. One month later here we go again with the freezing and I am beside myself. I called and canceled my service on January 5th, on January 22nd an automatic debit of the normal bill was processed in my bank account. When I called and canceled I was told I would receive a pro-rated invoice, I tried to check on this after the phone call but was locked out of my app/account. I've been waiting for the pro-rated bill to come via mail/e-mail and for the shipping package to return the equipment. Today I reached out to find out why I was automatically debited for the amount of service and was told "because the bill was generated on January 1st" and that I would receive a pro-rated bill next month. Correct me if I'm wrong.. shouldn't January's bill be pro-rated and I should owe nothing for next month? When I questioned her she THEN told me that I now have a credit and then I'll receive a refund check. Her next statement was that I would owe for the modem since I have one month to return the equipment. Here's the catcher people -I NEVER RECEIVED THE SHIPPING BOX TO RETURN IT. I told her that so she then checked and could see the shipping label wasn't sent out yet so I would not be charged. I asked her to double check that my bank information was removed from the system because I don't want it debited again. I'm no longer a Kinetic customer and have no access to my account so.. is it even legal to debit my account without access to the invoice I'm being debited for? It's been a long 6 months with Kinetic.. I think I've been more than patient. Heck.. sometimes I was paying for service and only receiving 3/4 of it in a month's time. Do yourselves a favor and stick with the provider you already have or find a different provider altogether!!"
"Go with anyone but these clowns. Outages are frequent. Service is poor. Customer support is rude. Their terms of service says it all. "We don't prorate disconnects." Gotta get that money grab any way they can. Rip off the customer one last time before they go get better service from someone else. Pitiful and disgusting!"
"If you don’t have any other options go for dish! Internet may reach speeds of 5MB on a good day……….. Doesn’t matter if your paying for 50!!! Techs won’t show up. They joined Kinetic and are solely from India. They pass you from low level tech to low level tech. Nobody can tell you why you’re not getting your service or why techs won’t show up. Nobody ever knows why there’s never a supervisor around (don’t exist). I love talking to a foreigner half way around the world to solve my western Pennsylvanian issues. The most satisfying experience you will have with Windstream is the day you disconnect their service!"
"Wind stream customer service is awful. Put in an order for business service in December. Months went by with no communication from Windtream after multiple attempts to reach them for an install date. Finally reached someone that could give me a date and they said May 9th was the earliest they could get the service connected. I have requested that be reviewed and escalated multiple times and was told they were trying. Weeks have passed with no updated install date. At one point a technician did come out to survey the site. He said they had fiber right outside the building so we have no idea what the hold up is. I have worked with Windstream on other occasions as well with similar results. I would recommend using another service provider. We are currently working with Comcast to switch to their service instead. Comcast said they can have service installed in a week or two. Five or six months for a service install when the fiber is right outside the building is absolutely absurd. I have worked with a lot of ISPs as I work in IT. Windstream is the worst I have worked with."
"We live in Kittanning, Pa. Got fiber optic around November. January it started having issues. 1 particular device couldn't connect. I was told that the T3280 modem, in addition to the 2.4G and the 5G, also can connect to new 6G, which is not compatible with some older devices. So the girl that told me this, changed our modem so that it was not using 6G. Then things were good. Past few weeks service has been bad. We reboot almost every day. Now..I'm not sure if this could be the problem, but, the guy that they first sent to do our install TOTALLY messed it up! 2 other guys were sent to work on poles on the road. This guy even messed up connection to the house and in the house, talking about if he knew it was gonna take this long he would've never come here. A friend who works for Windstream fixed it for us.. took 2 hours at night to redo it! WEELLL, the same guy that messed up our install has been all over this area working on poles. NOW we have NO internet OR phone service! Doesn't look like it will get fixed anytime soon. Windstream can contact me IIFF they need the guy's name, BUT, I'm sure they already know"
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