Einstein Primary Medicine Olney 101 East Olney Avenue, Philadelphia, PA 19120

"These ppl never answer the phone. Its been 3 weeks and im still waiting to get a prior authorization that never even happened. Nobody responds or follow up. Im glad its not medication that keeps me alive bc if so id be dead."

"The receptionists aren’t the warmest women. I can’t even get through the phone to the front desk. I was on hold for over an hour and then the phone hung up. You literally can’t get through. I called different days and different times. This is wild. How can people book appointments or find out info."

"It’s unfortunate an office full of black women show little respect for the majority black patients and community this office serves . I waited on hold forever, just to leave my number . They then returned the call almost immediately to hang up in half a ring . Ladies do better !!! I once came in the office after not getting a response and they were walking around eating buffalo wing’s . My god , please realize there are people with serious health concerns that depend on the service you are paid to give !!!"

"I have been coming to this office for a couple years and as I read others reviews I have also experienced the same……but…. In the past year I have seen a big change on how they handle patients and problems that arise. I have noticed the change. I had a problem an felt like I wasn’t being handled appropriately and spoke to the supervisor who was understanding and ready and willing to find a solution. That was something I didn’t get in the past. Walking in the door and being greeted without attitude was something I didn’t get before. I’m gonna be honest when I first started coming here I didn’t like it at all but now things have change ALOT. If your reading these reviews understand that people sometimes only talk about the bad and forget to talk about the good and that is why I wanted to right this review. Now I’m not saying that what they are saying isn’t true because it could be but try them out for yourself. Work still needs to be done but they are moving in the right direction and a lot of things have changed for the better starting with the staff."

"Rudest receptionists. The doctors are excellent but how the receptionists act is appalling. You cannot blame being “sick” as your excuse for not being able to hear in order to avoid repercussions for your actions. If you clearly yell at someone saying GO, LEAVE, GO and shoo them away, I would not consider that as your lack of hearing but instead an act of ignorance. I hope your receptionists get the training that they need. You can see from reviews how this facility most likely does not give any repercussions to their employees."