Roxborough Urgent Care | Philadelphia

"Only complain is the waiting time. Even if its empty, you will have to wait a decent amount of time. Last week I spent around 2 hrs with only 3 people ahead of me. They make you fill out the same papers with all your information every time you visit, as if you are a new patient each time. Is quite annoying."

"Front desk woman unable to give turn time after I advised senior with dementia was alone and waiting on me to return. Unfortunately, I’m sick and needed to know time frame. She then laughed and got mad when I asked her if she thought my situation was that hilarious and then she lied and said she wasn’t laughing at me. This was my 2nd time here and did not have this issue on my first visit. Will never go back."

"This is my third time here and the last two times Dr. Joel Wagman was assigned to assist me! He always has a diagnosis even before examining me. Beside manner can use improvement, told me I don’t look like I have an upper respiratory because I didn’t have a grimacing face. On 5/2 went after having fever and shooting head pain. Told me it was jaw pain, I’m 10 days post op from Hernia surgery."

"Only giving two stars because the doctor was someone my family knows and was very professional and personable. The nurse, on the other hand, totally unprofessional and standoffish. Showed up around 3:30 in the afternoon thinking the place was open until 9 only to find out that they decided to close at 5 and wouldn’t be able to get a radiologist in to shoot an X-Ray. Was hoping Roxborough would have gotten their problems worked out but obviously that’s not the case."

"Horrible billing department. Experience itself with the doctor was fine, but they sent a follow-up bill which you apparently have to write a check for (they don't offer online billing, at least in the document they sent me). I paid it - they cashed the check - (I have the money deduction and check receipt image on my online banking). I followed up called twice to let them know they cashed my check - and told them exact date and check and they said they would clear it up. Well, clearly they are not clearing it up since I'm still getting bills. Terrible. Don't even know how to resolve."