Geisinger Multi-Specialty Clinic Hazleton

"Call and call and call over and over again and the phone just rings and rings, no matter which menu option you choose. Leave a message and receive no call back. Is something wrong with your phone system?! When my insurance company calls- same thing. My provider is decent when I see her, which is why I gave 2 stars instead of 1, but the facility as a whole is severely lacking in communication. I haven't experienced rude receptionists like the other reviewers. If everything goes smoothly you're fine but God forbid your insurance needs prior authorization for a medication you're prescribed. I'd suggest taking your money elsewhere."

"Don't bother calling this place, they wont answer and if they do call back it will be in 3 weeks, go here if you want your medical issues to be taken care of at a snails pace. Oh and all of the "solutions" to my problems were never solved, nothing like a hour and a half drive and hundreds spent only to have zero results, american health "care" am I right lol?"

"would not recommend doing to this location if you can help it. The receptionist was rude and the surgeon would not even come out to speak to me. I had a hernia back in 2015 due to a pregnancy it was fixed and I went on with my life that was 8 years ago. I know have what I thought is another hernia went to my primary doctor was told it is a hernia and I need to follow up with a surgeon. Ask her if I need to see any surgeon in particular she stated no. I then checked out and was scheduled a follow up with this surgeon at this location. I took time out of my work day. it is the end of the Year do not have a lot PTO so I make it work and went there. When I got there I was talked to by the receptionist short a nasty was advised they would not see me because I had to see the surgeon that did my first hernia repair even though it is 8 years ago and I was not told by my primary Doctor, Geisinger scheduler, I confirmed the apt on the My Chart and did the before apt questionnaire. When there I asked if I could speak to the surgeon I was told no. I asked what if I do not want the 1st surgeon to do this one she stated does not work that way this is the policy! 2nd time I was push in to do something I did not want to by a Geisinger office or doctor!"

"It took me several months to get an appointment at this location which is about an hour and ten minutes from my house. I took it despite the distance because I needed the appointment for as soon as possible. The morning of my appointment I had an emergency with one of my children. I called the office to let them know I was going to be running about 10 minutes late and make sure that was OK. I was told they would let the doctor know. They didnt reschedule or cancel at that time so I drove over an hour to get there. I arrived, about 15-20 minutes late because of traffic/construction. When I got there I was informed they couldn’t see me. They cancelled my appointment. I explained that I wish they would have told me that when I called so I didn't drive all the way there. The receptionist was so rude. Awful experience, I literally left in tears. I understand I was late and take full responsibility for that but there was nobody else there when I arrived and they made absolutely no effort to assist with my situation. I am typically always early for appointments and can't count how many times I've waited well past my scheduled appointment time (because I understand unexpected things and emergencies happen sometimes). I won't be going back to this location."

"It is a very nice place and the service is very fast and for speakers of other languages ​​they get an interpreter and very professional specialists."