Geisinger ConvenientCare Scranton

"Bianca was amazing and Kimberly k was amazing both of them my toddler was seen by recently. However I went today and I got Courtney Fisch and she was very dry and dull. She saw me for about a minute. Then said yeah probably something viral. I said so can I be tested to make sure I don’t have Covid or something since thanksgiving is in 3 days. She said sure and then tested me. She didn’t want to waste any more time than she already seemed to be. Got judgmental snobby vibes off her."

"Receptionist was good. The PA was horrible. I came in due to a tick bite. The PA somehow determined that the tick was on me less than 36 hours and that the tick was not “engorged”. Therefore she ordained that I’m fine and refused to give me any treatment or antibiotics. Since she never saw the tick nor had actual knowledge of how long the tick was buried inside me, how can she arrive at her conclusion? There is an absence of compassion and professionalism in this office among the nurses and this PA. I did visit a different clinic later in the day where I met with an actual doctor who arrived at the opposite conclusion and gave me antibiotics as a precautionary measure. Apparently Lyme disease is a real health risk and early treatment is key. I will avoid this Geisinger clinic in the future."

"The attitude and the customer service are horrible. Starting with the front desk representative. If they make a mistake they’ll never take fault. The place could be fully empty, still won’t answer the phones, call you back or have any space for any more patients And much more I just don’t have the time for a full break down."

"I had a fantastic experience. I was in and out within about a half of an hour. The facility was clean. All members of the staff were friendly and knowledgeable. Jen, the PA, examined me and explained the course of treatment thoroughly. I would go back again in a heartbeat and definitely recommend this facility to others."

"I came in with my son very sick, he told me to give him the insurance card, I did. He was very moody. He told me neither of the Insurance card worked. I told him i have brought my son not to long ago. He said well, you have a balance I’m like balance of what. My sons is 5 years old. He didn’t even explain. The last time i went there was a sweet young lady. She was so helpful, so welcoming. I will never come back here again."